Apple Tice's Corner

Reviews

• SF

  S F

  2 days ago
  5.0
  Great Apple Store, inside is nice and large and well laid out. The staff is super helpful. And if you know what you want or order ahead of time you could be in and out of there super quick.
• MM

  M

  Aug 19, 2026
  1.0
  I called the store asking if I could buy a replacement single AirPod that I have lost. I told them I would be coming in 15 minutes and they said it would be no problem and they would set up an instant appointment when I arrived. However, the guy on the phone would not tell me whether or not they had any in stock. I arrived to the store, went inside and was told that it would be an hour wait and still they can’t tell me whether or not they have any in stock or if they need to order them. I called back the guy on the phone and told him this, he spoke to the manager, and said that it will still be an hour, that he didn’t know how long the other department would take, how many other appointments they had, when I’d arrive (wrong) and all these little pathetic excuses. He didn’t take any responsibility, apologize, or seem to care that he screwed up, sounded like an immature teenager about it all. I wasn’t even harsh, it was a sad display and a frustrating waste of my time. Never coming back to this store again, and for extra measure I’m only buying Apple products through third party retailers from now on, never from Apple stores ever again.
• AA

  Ayisha Ali

  Aug 18, 2026
  1.0
  Be careful with the agents here. Always double-check your check-in within 10 minutes because I was left waiting and wasted 30 minutes due to them not checking me in properly. When I asked for a manager, I was told, “We’re pretty busy, things like that happen.” That’s not an acceptable response. If you can’t handle the pressure, you shouldn’t be in customer service.
• JH

  Janet H

  Aug 13, 2026
  5.0
  Went for repair this morning. Had 10:05 appointment and took me right at 10 when they opened. Great teamwork by everyone. This is a great Apple store. Was told an hour so went to Panera next door (which also was very good lol) Phone was ready before that. Just a very small wait since they have to sign it off but very good customer service. I am a mystery shopper (yes we exist! ) but Apple does not have mystery shoppers..was there as a customer and they rate highly in my book at least. Recommend this store for sure!
• JD

  Janette DiPasquale

  Aug 9, 2026
  1.0
  I purchased a MacBook Air on July 18. As they were out of stock the sales associate assisted me with placing an online order. I explained that I would be out of the country until August 10 and the associate guided me to select to have the laptop delivered to the Tice’s Corner Apple Store so that I could pick it up on the 10th. The confirmation email I received stated the laptop would be available for delivery on August 5. While sitting at dinner, in Sicily, on August 7, we received an email that the order was cancelled. After speaking to 2 Apple associates I was connected to a manager at the store, Chris, who stated it was an online order and he could not assist me. He was very rude as I asked to please not return the computer, as I was flying home in 2 days and he said to call Apple online and basically hung up on me. After 4 hours on the phone, talking to 7 representatives, no one could help. I based my decision to place the order on the incorrect pickup information given to me by the sales associate and the date on the confirmation email which was within the 7 day pickup window policy for Apple. Despite their error they offered no remedy other than to re-place an order for delivery on Sept. 1, however my daughter needs the computer on Aug. 14 to leave for college. My calls were escalated to Wilder from online customer support who said there are no computers available. MY computer which I purchased is still available as it apparently is being returned from Tices Corner but Wilder stated he has no way of knowing where it is going.REALLY?!?! I am sure each serial number is tracked. Apple clearly does not care about customer satisfaction even when the error was from their misrepresentation!!

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