Best Buy

Reviews

• AS

  Arya Shah

  4 days ago
  5.0
  They are very helpful and they worked fast and helpfully
• DH

  David Hall

  May 13, 2026
  3.0
  Watch your credit card balance. I had a Best buy credit card for over 2 years didn't know they was charging me $230 every month without my authorization so I deactivated it instead of arguing with them about why are you using my credit card more than I am. Whole time I'm thinking my wife is using it for my children, she thought I was using it.
• WW

  We Wu

  May 2, 2026
  1.0
  agents and supervisor just said that their internal team has reviewed this with FedEx, and because FedEx confirms delivery (no picture proof!!!), they were unable to process a refund. I paid for a product I never received! I gave Best Buy money, but they didn't give me the product! Best Buy refused to solve their customer's problem, refused to take their responsibility. They should issue a refund to me and ask for compensation or solutions from the carrier they collaborated with.
• HH

  Heemie Heem

  Apr 26, 2026
  5.0
  I went to buy my first prebuild gaming pc from here good experience. Tyler helped me out with a midrange pc that was on sale.
• IM

  Ileana Maysonet

  Mar 30, 2026
  1.0
  Review: ★☆☆☆☆ - A Disastrous Experience from Pickup to Support I am beyond frustrated with the lack of accountability and the physical burden this experience has placed on me. I ordered an open-box all-in-one desktop online, and the entire process has been a series of failures. The In-Store Experience: Even though I received a notification that my order was ready, I had to wait for the computer to be reset to factory settings once I arrived. The store then packaged the unit in two regular brown boxes taped together. It was incredibly bulky, heavy, and difficult to carry. Despite the size of the box, not a single employee offered to help me carry it to my car. Missing Items & Poor Quality Control: Upon getting the computer home, I discovered the keyboard and mouse were missing. The box only contained the monitor, stand, and power cord. This is a massive oversight for an order that was supposedly "ready" for pickup. The Customer Service Nightmare: Trying to resolve this was even worse. Calling the store redirects you to a corporate line where agents have zero power to help with store-level mistakes. * They could not provide a direct store number or transfer me to the location. * They refused to ship the missing peripherals or offer a partial refund to cover the cost of buying them separately. * Their only solution was for me to repackage the bulky unit and drive it back. The Physical Burden: As someone who is handicapped, the demand to haul a wide, heavy box down two flights of stairs and drive another 20 miles (plus tolls) to fix their mistake is unacceptable. Because I chose "In-Store Pickup," they refuse to send a courier to collect it or talk to me like a human being over the phone. Between the gas, the tolls, and the physical strain, this was a complete waste of time and money. The phone representatives were polite, but 100% unhelpful. I just wanted the missing items I paid for, but instead, I’m stuck with a heavy box and no resolution. Avoid open-box items at all costs. Now I understand why their stores are underperforming and closing. Also, record all calls with customer service as I did, for your protection as they do on their end.

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