Apple Garden State Plaza

Reviews

• JA

  JHONNY FERNANDO VASQUEZ ARANDA

  Oct 29, 2026
  2.0
  Visite la tienda y una vendedora, me trató discriminatoriamente, la atención pésima, lo tratan a uno como si fuera a que le regalaran el IPhone, la actitud de los vendedores es horrible.
• NL

  Nadia LaMastra

  Oct 27, 2026
  5.0
  We had a wonderful experience and not our first great experience at the Apple Store at Garden State Plaza. Justin are tech looked at my daughter's MacBook Pro, which would not turn on and ran a diagnostics test on it after she was told at her college that it needed a new logic board which would cost over $700. Not only did she not need that costly repair, he said nothing was wrong with it after taking it apart, cleaning it out, tightening a few connections and replacing a key on the keyboard. He gave her a few tips for better performance and was incredibly helpful answering our questions. We were ready to purchase a new computer before she went back to school!! Thank you Justin!!!
• AU

  Andrés Useche

  Oct 23, 2026
  1.0
  Very disappointing customer service, especially from the manager. My friend arrived for an 11 a.m. pickup for a laptop she had already paid for online. After making her wait just to check the order, staff told her they couldn’t release it because of an issue they didn’t clearly explain and directed her to customer support. Customer support told her it should be ready after about 30 minutes. She waited and came back, only to be refused again. The manager’s response was essentially, “You placed the order online. It’s not our problem.” She had already paid and had her receipt, yet was left calling customer support a second time to get it sorted out. While she was waiting for help, the same manager finally brought out the laptop, put it down on the table roughly, and walked away without saying a word. No explanation or apology. System issues happen, and we understand that. What’s unacceptable is treating a paying customer like an inconvenience for trying to collect her purchase. The delay was frustrating, but the manager’s dismissive attitude made the whole experience much worse.
• JT

  JOHN TORRES

  Oct 16, 2026
  5.0
  I had an appointment with apple to repeat my phone. Got checked in and waited for 30 min then realized others getting called up before me, began to get upset and flagged down an employee by the name of capers, advised him of my issues and wait time, he personally began to help me and apologized because system deleted my reservation, turned a frustrating situation into positive situation ! Capers was great and saved this review !
• YL

  Yen Lee

  Oct 9, 2026
  1.0
  I picked up my new iPhone at this store a few weeks ago, and this is what happened. I had just completed the trade-in process and was taken to a setup table to set up my new phone. The associate who was helping us told my husband and me to ask an associate named Henry if we needed any help. During the setup, an error occurred on my new phone, so I went to look for Henry. He was helping another customer. As I was about to let him know that I needed help, so he could come over when he was done, a manager named Indira (I learned her name later) stopped me before I could even speak to him. She told me that he was helping another customer. The way she spoke to me was like a teacher scolding an immature student. At first, I did what she said and went back to my seat. But then I thought, 'If I don't tell him I need help, how will he know to come help me when he's done?' So I got up again and asked Indira that very question. Instead of answering me, she started lecturing me about how I shouldn't interrupt someone who was talking to another customer and how I was being "rude" because I was "on top of him." I hadn't even spoken to Henry, yet this manager was criticizing me and preventing me from getting the help I needed. At that point, I got upset and said, "No, YOU are rude." She came right in front of me and kept criticizing me, repeating the same things: "You were interrupting," "You were on top of him," and so on. I tried to explain that I was simply trying to get help, but she wouldn't listen. I realized we weren't going to see the situation the same way, so I started saying, "Okay, we interpreted the situation differently. Please stop." But she just kept going, right in front of me. I was sitting down while she was standing over me, and I felt trapped and harassed. The situation got so overwhelming that I eventually started yelling, "Stop! Stop! Stop!" hoping she would finally leave me alone. But she didn't. Instead, she threatened to call security if I kept yelling. I tried one more time, calmly asking her to stop, but she still wouldn't. My husband eventually had to step in to get her to stop. It was genuinely a scary and stressful experience. What kind of manager treats a customer this way? I hope there are consequences for Indira's behavior. *Another thing I want to mention: I had actually visited the store two days earlier to pick up my new phone, but I couldn't complete the pickup. The associates told me I needed about 20 GB of free storage to transfer my data successfully, but I only had around 7 GB available at the time. I was also told that a very thin scratch on my screen was considered a "crack" and that I would need to get it fixed to receive the full trade-in value. I panicked a little and looked into getting the screen repaired before trading it in, but eventually decided to bring the phone back as it was. When I returned two days later, my phone passed the trade-in screening (which they did on an iPad), and I received the full trade-in value. I almost spent $300 on a repair I didn't need! I also interacted with two or three other associates during these visits, and they were very nice and helpful. I actually feel bad for these good employees having to work alongside people who are so rude and/or incapable of handling situations professionally.