Best Buy

Reviews

• HR

  Habeeb Rahim

  May 9, 2026
  1.0
  I’ve been a loyal Best Buy customer for many years. I’ve purchased countless appliances, electronics, and devices from them, and I’m also a Total Membership customer with a Best Buy credit card. Because of the trust I had in the company, in November 2025 I purchased a refurbished iPhone 16 Pro Max from Best Buy after being specifically told by the salesperson that, as a Total Member, I would be covered if anything happened to the phone — including screen damage. Fast forward to today: my wife accidentally cracked the screen, and for the first time ever I actually needed to use the protection I had been paying for. I went into Best Buy expecting the process to be simple, only to be told that because the phone was refurbished, it was not covered at all. I was shocked. The manager told me it was a “glitch” and basically admitted that I was given incorrect information when I purchased the phone. That is completely unacceptable. Who in their right mind would spend around $1,000 on a refurbished phone without some form of protection or warranty? I specifically asked questions before buying it, and I made the purchase based on what their employee told me. After years of loyalty and thousands of dollars spent at Best Buy, this was my first experience trying to actually use the membership benefits — and instead of support, I was told I was misinformed because of a “glitch.” I feel completely lied to and extremely disappointed. The salesperson should have never provided false information, and Best Buy should stand behind what their employees tell customers. At this point, I honestly don’t see myself shopping with Best Buy again
• AC

  ahanna crisham

  Apr 26, 2026
  5.0
  Great space this is one of tjose store i belive has pote cual to be a Manolia design
• BF

  Bilal Fayyaz

  Apr 26, 2026
  1.0
  The manager wearing lighter shade blue hoodie is the most miserable person at this Best Buy which as a store is now on it way down. I see multiple sales people helping one customer while I have been waiting for 20 minutes. When asked, the miserable manager with an attitude told me to wait my turn as if I can see what my number of the queue is or have any idea how long this would take. Atrocious customer service. I just also ran into another customer who has also been waiting for a while. Best to just go to another Best buy going forward
• J7

  JEWLZ 718

  Apr 20, 2026
  1.0
  I pre-ordered three prismatic ETB’s buy the SKU# I had no issue. I went back today and one of the employees said that they’re not allowed to do that and I told him that I did it at that location last week upon googling. It goes by employee discretion and store policy so it seems to me he just happened to be working that day and he just doesn’t want to do it last week. Somebody did this for me. I don’t understand how we’re supposed to beat out all these scalpers in person and on the Internet, oh yeah, and beat the bots too. This is a method not too many people know of and it makes it easier for normal human beings like me to get items for me and my children that I can’t normally get my hands on. So I don’t know who he was, But I’ll be taking all of my elsewhere from now on. Edit: I went to another Best Buy. They did it for me no problem and also didn’t understand why your location would not do it, especially since it’s been done for me literally last week. He said what’s the problem why wouldn’t he do it? I’m just gonna show up when that guy’s not there. I’m also gonna call Corporate cause I have a feeling that guy is helping his friends get pokemon cards and that’s why he won’t do it.
• JC

  Jason Carter

  Apr 6, 2026
  1.0
  Manager (GC or JC, can't remember his name) was extremely rude. Refused to take my return because it was purchased from another Best Buy. Not sure if you know this, but items purchased online can be returned in-store. Drove all the way to the store only for him to refuse to take it. Really shouldn't work in customer service is you refuse to do your job.