YP
Yasmine Powell
Nov 28, 2025
My experience at this vet hospital was horrible, and I left feeling unheard, disrespected, and completely unwelcome. I arrived about 10 minutes late due to being 8 months pregnant with swollen ankles, navigating traffic (25 min drive in holiday traffic), and carrying a 70-lb dog—yet before I even entered the building, I received a voicemail threatening to void my free visit because of the delay.
When I walked in, things only got worse. The vet tech’s tone was nasty, offensive, and passive-aggressive. She insisted the visit wasn’t free unless I provided a coupon, even though the appointment was booked as a free visit through their own website. In the span of five minutes, they attempted twice to void the free visit coupon. That alone was a huge red flag.
In the end, what should have been a free introductory visit turned into a $250 bill—and not even for quality care, but for an environment that felt transactional, cold, and aggressively unwelcoming. Honestly, Tractor Supply would have been more affordable and more compassionate.
I have no idea why we were treated so poorly. Whether it was terrible customer service or something deeper, the experience was unacceptable. No one should feel judged, intimidated, or dismissed when trying to get care for their pet.