Apple Cherry Hill

Reviews

• YH

  Yolanda Hines

  Sep 23, 2026
  5.0
  Today my son and I visited the Cherry Hill location dealing with a broken cell phone issue. Before today we were at this very same location 2 weeks prior and received a loaner phone and was returning the loaner today. Associate by the name of Josh was exceptional, customer service was amazing was very patient while I made phone calls to see what the next step would be for us to get a working phone. We left Apple today without the loaner and without a working phone, but because of his excellent customer service we received we were please with the information that was suggested, which was to go through our insurance. Apple you should be please because good customer service reps are hard to come by. Thanks Josh for walking us through this long draw out situation.
• SM

  shy mii

  Sep 18, 2026
  2.0
  I’m not in a great mood today, and I only want to give a two-star rating. I waited in line for two hours today to pick up two iPhone 18 Pro Max units I had reserved. When my appointment time arrived and I went to collect them, a staff member told me that the phones I had reserved had already been picked up by someone else. I asked her about it, but she said she didn't know. I didn't lose my temper—after all, she was just an employee—but I have to ask: how can a store of this size simply let someone walk off with the phones without verifying a phone number or ID?
• RK

  raushan kumar

  Sep 9, 2026
  5.0
  Its quite big store having good collection. I bought my first I ohoe . i. e 17 Pro max here One more things i experienced which was just awesome - Apple VR set. I enjoyed the trial run for around 30 mins. Every thing looked real and easy to control. Staff were friendly as usual.
• HH

  henry

  Sep 8, 2026
  1.0
  I booked an appointment to replace my phone battery back in June, and they successfully ordered a new one for me. They told me they would notify me within a month to come in for the replacement, but now it’s September and I still haven't heard a thing. The service is absolutely terrible.
• AC

  Ashleen Correa

  Sep 4, 2026
  1.0
  Rushed Service, and Lack of Accountability! I have never been this disappointed by an experience at an Apple Store. I came into the store to buy a replacements phone and expected someone to carefully walk me through the process and make sure everything was secure and working before I left. The employee who assisted me moved extremely quickly and did not take the time to explain what she was doing or what could happen as a result. She did not properly walk me through the process, and I do not feel that my personal information was adequately updated and verified before moving forward. Instead, I was essentially told to download the update and leave if I wanted to. I chose to stay inside the store because I had a bad feeling about what was happening. I wish my concerns had been taken seriously. I am now locked out of my Apple Account even though I KNOW my login information. I have been logged out of my work email accounts, lost access to my contacts, and — most devastatingly — lost access to years of personal photos and memories, including my 3½-year-old child's entire life. The device that could have been needed to authenticate a verification code should never have been factory reset before I had completed the verification process and confirmed that I could successfully access my account. That should have been common sense when dealing with account security and authentication. And when I needed additional help, the situation became even more upsetting. There was a manager on site, and instead of stepping in and personally helping me resolve the situation, I was sent home to figure it out myself. I came to an Apple Store specifically because I needed Apple's expertise and assistance. Sending me home with a serious account-access problem did not feel like customer service or support. Then, while I was still dealing with the situation, I overheard the manager joking with another employee about what I had experienced! I understand that Apple has customers sign a consent form acknowledging that Apple is not responsible for lost information. But a consent form should not be viewed as permission to rush through a process, skip important verification steps, fail to explain what is happening, or reset a customer's only potential authentication device before confirming that the customer is fully back into their account. Signing a consent form does not eliminate the responsibility to provide competent assistance and properly guide a customer through a process that could have serious consequences. At the very least, I expected the employee to slow down, explain each step, verify my information, make sure the authentication process was completed, and confirm that I could access my account before anything irreversible was done. Instead, I was rushed through the process, left confused, sent home by the manager, and now I am left trying to recover access to my account and potentially years of irreplaceable memories. This is not the experience I expect from Apple. When customers come into an Apple Store with something this important, slow down. Listen. Explain. Verify. Don't assume. And don't send someone home until you know they are actually okay. Most importantly, don't factory reset the one device that may be required to authenticate the customer's account until the customer has successfully completed the verification process. I sincerely hope Apple reviews what happened here and uses this as an opportunity to improve how employees and managers handle situations involving account access and potentially irreplaceable customer information. Because from my perspective, this wasn't just poor customer service. This had real consequences for my life, my work, and my child's memories. Apple needs to do better.

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