Best Buy

Reviews

• MB

  Matt Bowling

  May 7, 2026
  1.0
  Across all the years I've been shopping at this Best Buy, I can say I've only had ONE positive interaction with the staff in Newington. Every single other time it's rudeness and argumentativeness from them. Today was the last straw! I will NEVER set foot in this location ever again. It simply isn't worth interacting with them. This particular location seems to employ the most unhelpful, cluelessly rude people on the planet. I don't know if they don't have managers, don't need to move products in the store, or have no training whatsoever - or what, but it's always my very last option when it comes to buying something locally. After today this store is never a place I will go again. Whether I am purchasing a new camera, computer, phone accessory, appliance, or TV...I will NEVER purchase from your store again. There are just too many other options when it comes to buying a physical product without the attitude that comes from your staff. P.S. I am ordering the laptop (from the manufacturer) as I type this. Your staff couldn't be bothered to help me without arguing, talking down about the product, and being rude to me when I didn't jump for joy at the cash register upselling.
• OR

  odi rodi

  May 2, 2026
  5.0
  Had a very pleasant experience with electronics sales associate Will who helped me with purchasing a monitor for my setup. He explained monitor differences and what would be best for my needs. I am very happy with my order, Will did an amazing job, I will definitely be back in the future!
• MM

  Michael Markee

  May 2, 2026
  1.0
  I’ve spent a lot of money at this store over the years. Last two times in the employees would rather talk to each other then a customer. I left without purchasing what I drove 45 min to buy. Same employee that ignored me at all costs was also the door greeter and could break free to even say have a nice day as I walked out. 1 star at best sitting in the parking lot ordering my product on Amazon instead of purchasing inside.
• NT

  Nancy Thompson

  Apr 26, 2026
  5.0
  Incredible experience! The staff was super helpful and knowledgeable, making it easy to find exactly what I needed. I left feeling satisfied and excited about my new tech. Highly recommend!
• SM

  Shaocheng Ma

  Apr 9, 2026
  1.0
  I am writing to express my disappointment with my recent experience at one of your Best Buy stores. Last night, I visited the store at approximately 6:50 PM, knowing that it closes at 8:00 PM. I intended to purchase a bundle of kitchen appliances and was hoping to receive guidance from a staff member regarding product selection and available deals. Unfortunately, after waiting for about 10 minutes with no assistance, I approached the front counter to ask for help. I was told that all appliance specialists had already left around 6:30 PM. This was quite surprising and frustrating—if the store remains open until 8:00 PM, I would reasonably expect that knowledgeable staff would still be available to assist customers in major departments. I was then told I could “come back tomorrow,” which is not a practical solution given that I had already made a 25-minute trip specifically for this purpose. Eventually, a staff member from another department (gaming/TV) came over, but he informed me that he could only help place an order if I already knew exactly what I wanted. At that point, I explained that if I were ready to place an order without guidance, I would have simply purchased online rather than coming into the store. When I asked to speak with a manager, I was told that the manager was not available. With no meaningful assistance offered, I ultimately left the store without making a purchase. To make matters worse, as I was about to leave, a staff member at the door—who had earlier suggested I return the next day—asked if I had purchased anything. When I replied that I had not, due to the lack of knowledgeable staff in the kitchen appliance section, he laughed and responded, “Unfortunately, we do not.” I found this reaction unprofessional and dismissive. It did not feel like appropriate customer service and only added to an already frustrating experience. I have been a Best Buy Total member since 2021 and have always trusted your brand and products. However, this experience was extremely disappointing and does not reflect the level of service I have come to expect. Keeping the store open without ensuring adequate staffing in key departments undermines the customer experience. I hope you (Michael Sargent, the store manager) will take this feedback seriously and review staffing practices to ensure customers can receive appropriate support during posted business hours. Thanks

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