VCA MidWest Veterinary Referral and Emergency Center

Reviews

• JB

  Jay B

  5 days ago
  1.0
  Do not take your loved ones here. Took my eldest dog there 10/1 at 3AM seen by Dr Moravec. Patient care is not a priority. Money is the priority and what they can sell you. Explicitly provided details that my eldest and youngest dog were experiencing the same symptoms of the runs, vomiting and lethargic for 4 days, but only brought my eldest because we saw blood in her stool and foaming at the mouth while youngest were doing better. Immediately arriving she had an accident in the lobby only blood and water. The first interaction was high level next steps which is the “pricing sheet” of “services” he will recommend. Mainly pushing xray and CPL test. Knowing my girls I explicitly expressed they’re not ones to eat random stuff let alone my eldest eating something my youngest finds appealing. By this time we’ve moved to another room due to another accident. 30ish minutes later the tech comes in to give me the “pricing sheet”. While reviewing my eldest is squatting like she has to poop again. I asked to step out but was told “oh we have an area in the back she can go”. I ask if she can take her and was told no because I have to sign the paperwork first. I then walked out the front door to let her go outside, but not before the receptionist said she can’t open the door until she speaks with the doctor first. Come back sign without X-ray. Hours pass, we have moved once again to another room. Doctor comes in to check in. Again explicitly asking “what’s your expert opinion” which replied “I don’t know”. I ask explicitly “with the blood work and other tests, will this give you at least a confidence score of 70ish+ percent of indicators of what could be the cause”. Reply was yes. 30 minutes later tests come back relatively normal. Again ask “what’s is your opinion”. Response “I don’t know”. Also stated that we didn’t do all the recommended tests (xray) because I declined. I then ask him “based on your observation and test results. Would you even recommend xray”. Response was “no”. I asked what his opinion is on what COULD be the cause of the runs/bloody runs. Response was “I don’t know”. Also stated and I quote “that’s not how medicine works. Medicine works by ruling out causes”. I explicitly question him on what AI software they use as I’m feeling he relies on AI for answers, but to my surprise. He said he they don’t use AI. He truly had no opinion. He still recommended the CPL test for pancreatitis which I declined there and stated I will do so with her regular vet. Long story long, I paid that office 1100 for tests, fluid pouch & anti-vomit shot. No medication to treat the diarrhea, no pain/discomfort. They did try to charge me take home meds associated with the CPL test. Left that hospital almost 4 hours later with zero answers. Coincidentally while leaving, the tech also quoted the doctor stating “that’s not how medicine works”. Coincidence given she wasn’t present when the doctor quoted it to me the first time. Side note, only one other family came half into my time. Hours later took both in to their regular vet Heart Pet Hospital. We did do an xray and ultrasound and no obstructions found. Remaining examination also came back benign with their “expert opinion” being acute diarrhea. We left Heartland paying another 700, BUT 1. very confident in next steps 2. An expert opinion 3. Bag of medication INCLUDING treatment for diarrhea and pain relief medication. Almost 12 hours later my eldest is doing better. All in all, this clinic in my opinion does not have patient care as a “top priority”. Their priority is the sales pitch and what services they can push onto the bill.
• HH

  Holly Hartwell

  Sep 11, 2026
  1.0
  Very expensive. Only interaction with vet and assistants was without my dog. They took her in the back and I never saw her again until after I paid the bill. They wanted to run unnecessary tests to the tune of $2000 including a test for amphetamines and lime disease. The dog had had a seizure. They gave her no medicine for the confusion, the foaming at the mouth or the constant pacing.
• MS

  Mary Ann Swag

  Aug 29, 2026
  1.0
  No stars, I took my dog up there because he was pooping blood. They are so STUPID UP THERE, he had SEPSIS. He died yesterday morning. They had nothing to tell me about him.I went and got him and brought him home where he passed away. It started when I took him to urgent care in Papllion (don't go there either). They gave him metroshit meds for WORMS and did not even check his poop.He did not have worms. Took him to my vet at Walnut creek Vet(don't go there either) , had x-ray had a good blood test, not a dam thing there either, so took him to VCA same dam thing NOTHING,I found out what he had here on the internet!!!!!!! SEPSIS FOR ALL YOU STUPID VETS!!!!!! He had all the signs!!!!!! Instead of giving him an antibiotic for bacteria they gave him WORM MEDICINE, and also got my $4,000.00 for nothing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will never get another pet, no vets know what the hell they aredoing!!!!!!!!!!!!!!!!!!!!!!!! Had to add 1 star or they would not let me post this. CHEERS
• EM

  Emily McCoy

  Aug 21, 2026
  5.0
  Dr.Meyers, her surgical team, the front desk, Dr. Sharon Mix at the office, they were all very kind and compassionate towards my dog Storm. Even in the deliverance of bad news, they took care of us well. We were referred to VCA by an emergency vet, without an actual referral. Dr. Mix found a way to get us in, and got us a referral, within 48 hours our dog was having surgery. We felt completely taken care of this whole time.
• HR

  Heather Ribeiro

  Aug 8, 2026
  5.0
  The VCA doctors, nurses, and support staff saved my cats life. Seamus had been sickly with jaundice and elevated liver enzymes for about 2 years. Ultrasounds and many rounds of treatment and bloodwork done at my regular vet didnt provide any improvement so we were referred to Dr. Clemans. She had him figured out in about 20 mins - a congenital hernia that needed surgery, which was performed by Dr. Meyer. Seamus recovered quickly and is feeling great, although we had some touch and go moments the first couple of weeks post-op. During those weeks I felt like I was on a first name basis with everyone there and I even joked each time I was checking out that I'd see or call them next week! I have used this hospital for various emergencies over the years and they are consistent, caring, and extremely good at what they do. Yes, it's more expensive- it's emergency and specialized, expert care - but you get what you pay for. And lastly, something that is under-recognized is the emotional care they offer pet parents during heartbreaking and stressful moments/decisions. We all could use a reminder that their hearts are impacted too. Thank you VCA Midwest staff - you are amazing and I'm so grateful you saved my Seamus.

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