Apple Village Pointe

Reviews

• AW

  Allison Warren

  2 days ago
  1.0
  I have always chosen Apple products because of their reputation for quality and customer service, which is why this experience has been so disappointing. My 13-inch MacBook Air is only four months old and suddenly stopped turning on or charging without any warning. After troubleshooting, my husband took it to the Apple Store, where he was told the logic board had failed and would need to be replaced. The parts order is estimated to take 7-10 business days and then we were told it would be an additional 2-3 days to repair it. I understand that repairs are part of the warranty process, but I struggle to accept that a premium laptop that is only four months old requires a major internal repair rather than being replaced. A logic board is the heart of the computer, and having it fail this early has significantly impacted my confidence in the product. I contacted Apple Support and escalated my concerns to a senior advisor. I was informed that they were unable to authorize a replacement MacBook or provide a loaner computer (I am supposed to be starting a masters program in a week and need a laptop). The only alternative offered was that I purchase a second MacBook at full price, use it while mine was being repaired, and then return it within the 14-day return window. Requiring a customer to spend thousands of dollars to work around a warranty issue is not a reasonable solution. I expected a higher level of support from Apple for a device that is essentially brand new. While I appreciate the professionalism of the Apple Store employees and support representatives, I am disappointed in Apple’s warranty resolution and customer experience. I hope Apple reconsiders how it handles major hardware failures that occur within the first few months of ownership, because this experience has fallen well short of the standard I have come to expect from the company.
• CB

  Chris B

  3 days ago
  2.0
  I'm an Android user and this place reminds me why.
• BB

  Bizz Bizzdogg

  Jul 19, 2026
  5.0
  Not sure his name, David maybe. With glasses, tall, and had a beard. Absolutely exceptional service, he was an expert and answered every question I had and even told me about the city as well. Got my new phone set up very quick and was a very great experience.
• MG

  Mihai Gabriela

  Jul 17, 2026
  1.0
  I had a very disappointing experience at the Apple Store in Omaha. From the moment I arrived, I felt like customers were treated with little respect. I waited a very long time just to be helped, and when it was finally my turn, the staff made mistakes instead of resolving my issue. What was most frustrating was that no one seemed to care about fixing those mistakes or taking responsibility. I expected much better customer service from a company like Apple, but this experience was frustrating and disappointing. Based on my experience, I would recommend taking your business somewhere else. These employees don’t deserve your time or your money if this is how they treat their customers.
• SK

  Sid Keyhan

  Jul 7, 2026
  4.0
  Its shame that such big city (Omaha) only have ONE apple store and second apple store is 60 MILES AWAY. Very busy but employees were curious.

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