Best Buy

Reviews

• DD

  druout1944

  May 13, 2026
  2.0
  Dishonest supervisors unwilling to honor warranty have made me sure to avoid this best buy at all costs. Better off using Amazon once best buy allows dishonest management.
• JN

  John Nguyen

  May 10, 2026
  1.0
  Had two Geek Squad appointments that were both cancelled in person. It would have saved me a lot more time had they called me both times to let me know that they would have to reschedule.
• DD

  Dave D

  May 6, 2026
  5.0
  Always good service. Always decent prices. If you've never checked out this place for appliances, give it a try. Super helpful staff. Rarely ever busy. No complaints here!
• BO

  Becky Olson

  May 4, 2026
  4.0
  Went in for a phone case. Found a magnetic phone ring so I don't have to change my phone case, even though there was a large variety to choose from.
• CA

  Christie A

  Apr 25, 2026
  4.0
  I usually have a good experience with best buy but not recently. I got a notification from my credit card company I was being charged around 50$ from best buy so I called best buy immediately when I got off work. I was told I had a subscription to webroot I was being charged for and I asked to be refunded immediately and that I dont want to pay for that. The best buy representative said he was refunding me immediately but the receipt he emailed me said I was refunded 0.00 dollars and his excuse for that was because the charge was pending and it would fall off my credit card soon. Days passed, my credit card was still charged and so I called back best buy. The new representative who could barely speak English told me she couldnt find the charge I was talking about on my account therefore she couldnt help me. Oh and in the meantime best buy completely cancelled my webroot service and I was still out the 50 something dollars. I disputed the charge with my credit card company and somehow best buy won the dispute but now I at least have my receipt that best buy had to send my credit card company. Now I can use that to get my money back hopefully from best buy or webroot. This was completely disappointing service. Updated review: 4/27/26 Mark the manager of best buy lincoln easily processed my return for almost the full amount and Im satisfied I got most of my money back. He would have given me all my money back but the system wouldn't let him. Its shocking that back in February I called the customer service line and couldnt get a hold of a single person who could find my transaction but now its easy for them to find everything. I hope their customer service call center improves. Thank you for restoring my faith in best buy mark!

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