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Geek Squad

2.9
(25 reviews)

Business Details

3401 Raleigh Road Pkwy W, Wilson, NC
27896, United States
(252) 206-8789

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
3401 Raleigh Road Pkwy W, Wilson, NC
27896, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

2.9
25 reviews
5 stars
11
4 stars
1
3 stars
0
2 stars
1
1 star
12
  • RB
    Roland Boyette
    Dec 19, 2025
    1.0
    Possibly the worst customer experience ever. I was scheduled to have a tv wall mounted on 12-12!between 2:30 and 6:30. I got a call around 4.:30 letting me know they were running behind. My next call was at 7:20 letting me know ther”y were on the way and about 25 minutes away. I had old them to cancel the call and we would reschesule. I did not hear from them and called the following Monday to reschedule. I went by the store and was told the next available appointment no was for the following Friday. No consideration for the first fiasco. I told the I would let them know. I then got an email letting me know they had scheduled my appointment for the 19th . On the 18th I got a voicemail from the tech patting Me know he would be at my home between 8:30 and 9:30am and if anything changed he Would let me know. At 10:15 I called the tech to see if he still planned on coming. When I asked why he did not let me know of the change he said “I’m letting you know now.” Truly a Smart ass answer. At this point I am done with the Geek Squad and Best Buy. I returned and $200 worth of equipment and cancelled a $185 service call.
  • DS
    Damon Strong
    Sep 24, 2022
    1.0
    Set appointment for battery replacement for my IPhone. During making the appointment I give my phone info. Needless to say, I show up on time, they get me checked in promptly. They run a diagnostic check, all to confirm what I already knew….I do in fact need a new battery. Aghast! They don’t have any batteries! Lol couldn’t they have just acknowledged that during me making the appointment??????????? They did let me know there are other businesses in town that “probably” can replace my battery! SMH lol waste of a good trip to town!
  • JJ
    jim jones
    May 27, 2022
    1.0
    0 stars. I can't talk to representative over the phone. 0 customer service. How am I supposed to be helped if your phone service refused to let me speak to a representative. I will take my contract elsewhere.
  • JJ
    Jeffery Mckithen Jr
    Mar 9, 2019
    1.0
    They don't even deserve the 1 star I gave. I called to get information about getting my Tv fixed. After being on hold for 15 to 20 mins the phone picks up and all I hear is people talking about what some girl did last night and laughing. I will never use there services!!!!!!!!!

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Wilson offer?

Geek Squad offers tech repair, setup, and support services for various electronics including computers, mobile phones, and appliances.

How can I schedule a service appointment with Geek Squad in Wilson?

You can schedule service in store or conveniently online through their website.

Brand Certified Facts from Geek Squad

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