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Geek Squad

3.0
(22 reviews)

Business Details

4325 Glenwood Ave, Raleigh, NC
27612, United States
(919) 782-4323

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
4325 Glenwood Ave, Raleigh, NC
27612, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.0
22 reviews
5 stars
7
4 stars
5
3 stars
0
2 stars
1
1 star
9
  • ML
    Michael Luistro
    Jul 31, 2026
    1.0
    Today, a company has hit a new low in my book. I had the geek squad delivery a tv I purchased from Best Buy Glenwood in Raleigh. The tech that came out, I think her name was Yasmine, damage the walls and carpet. She was also extremely unapologetic about it. Later, she called me to inform me that through no fault of my own, they delivered the wrong tv. Of course they delivered one that’s $900 more expensive. When I expressed, politely, my displeasure with this and requested to speak with the manager, she unapologetically hung up. A manager later called back, Nita I think her name was, she was equally unapologetic and badgered me to either pay $900 or immediately return the tv, including threatening to call law enforcement. I let her know that I had a newborn and two other young children and it’s an extreme pain to do this so it’s not going to be easy to reschedule. She wasn’t interested in that. Now I have to inconvenience myself yet again for their mistake, which they don’t seem to even care about making. Huge disappointment as I loved Best Buy and am re thinking of his 4k purchase
  • VG
    Victor Gutierrez
    Jun 24, 2026
    5.0
    Very good
  • MM
    Mel
    Apr 2, 2026
    1.0
    I spilt a drink on my very expensive high end laptop, first time I've ever done anything like that. Did what the internet said and cleaned up and let it dry overnight. It also said to not turn it on for 4 days but to clean and dry it on the inside. Next day, I took it to Best Buy Geek Squad to have that done. BIG MISTAKE. I told the guy at the desk (very polite but obviously not knowledable nor did he look anything up or ask others for info on what to do) what happened and that I had not turned it back on but wanted to get it cleaned inside. He immediately hit the power button and turned it on! WHAT??? You think he'd know better! It began to pop and crackle! Then a loud pop! "Pretty sure that was you mother board frying." he said! He wanted me to send it away for 4+ weeks but said they might just send it back saying they can't even fix it. But they could charge me $175 for some annual plan to take my data off first. He also incorrectly said this plan covers repairs. Upon reading more later, it DOES NOT, but gives a slight discount. It's mostly tech support. Def would not have been worth it for me. Of course I had my computer fixed elsewhere. I asked for the managers name and number because the guy's incompetence had fried my mother board. I called MANY TIMES to all of the numbers I could get, it's an endless customer service nightmare, mostly going to the national line. NEVER got a single call back, not once! I'm not sure I will EVER buy anything at best buy again!
  • WB
    Wally Brown
    Apr 23, 2018
    5.0
    Excellent service especially from Batul Patel

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