Apple Crabtree Valley Mall

Reviews

• LM

  Lalo Mar

  4 days ago
  2.0
  I purchased a pair of Beats Studio Buds+ before my 5 hour flight when I got to the airport to set them up the product wasn’t charged. Before selling expensive products, the best practice is to check and make sure the product is good to go or to make sure you charge them before restocking them. The sales associate who assisted me was friendly and I didn’t have to wait long for help.
• MK

  MD K

  4 days ago
  4.0
  Large, clean mall but woosah, have on your flats because you are going to be walking, especially IF the store you need to get to is on the other end. Most all upscale stores are here but the food court definitely appeared subpar considering the level of stores inside
• JJ

  Jordan

  Sep 19, 2026
  5.0
  This Apple Store has one huge strength—Brayden. I bought my iPhone Air here back in January, and as it turned out, coincidence or not, my friend bought an 18 Pro Max directly from him as well. Product knowledge: 10 out of 10. Not every salesperson has a strong human side, but he’s very genuine, straightforward, and has outstanding customer care. He excels across the board. I don’t know if he works on commission or not, but I’d recommend my loved ones and anyone else to look specifically for him because he’s fantastic. It’s immediately clear he’s not just trying to make a quick sale and get rid of you. I really hope that when I come back next year to pick up my 19 Pro, he’ll be a manager.
• JB

  Jack Barron

  Sep 19, 2026
  1.0
  THIS STORE DOES NOT EVEN EARN (1) STAR!). 9/24/26, Update: I am still trying to reach Victor at customer service (Apple Store) now for close to 3 weeks. He has called my back (2x's)- both times I have been at work. I work different days and times so on my days off I have tried to reach him and yesterday my wife called several times. AGAIN, after their store phone being answered by some sort of "bot" - my wife finally got her call to ring through their phone system. AGAIN, the phone rang and rang and NEVER was answered. It is impossible to reach anyone in charge at this store. DOES APPLE EVEN CARE? YES, I NO ONE WILL ANSWER THEIR PHONE. VICTOR, YOU HAVE MY EMAIL. IS IT TOO MUCH FOR YOU TO EMAIL ME WITH A ACTUAL PHONE number YOU'LL PICK UP SO WE CAN DISCUSS THIS ISSUE? If not, I will take this to the BBB and see if they can intervene. I will not keep playing this game with you and Apple. JB I’ve been an Apple customer for over 30 years. Recently, I was directed by AT&T to go into the Apple Store at Crabtree Valley Mall to get a replacement for my iPhone 17 Pro Max that is defective. For weeks prior ATT had done everything to try to fix my phone that only works in one room in my house. On my last call, AT&T connected me with an Apple specialist. The Apple agent assigned me a time to go in and get a replacement phone. This store is over 30 minutes away from where I live in Willow Spring, North Carolina. The drive there is over 30 minutes, and then it took another 30 min. to find parking. I’m handicapped, so this was very difficult for me to arrive on time for a 1 PM appointment. Nevertheless, I arrived on time and was greeted by a gentleman named Cedric. Cedric looked at my phone and ran some diagnostic testing. He then said there was nothing wrong with my phone. I told him everything that happened with AT&T over weeks prior to Apple making me an appointment to come in and get a replacement phone that I was promised. I told him my phone didn’t work in my house except for one room. He did not care. As I said, he ran some tests and said he could not do anything. He didn’t care; APPLE didn’t care. I spent days and hours going through everything with AT&T and finally was promised a replacement from Apple. At the time I went to Apple at Crabtree the Apple 17ProMax was still under the factory warranty. A day later I received a survey from Apple asking me about my experience. I wrote a very poor review about this experience and stated all the facts. The next day, I received a voicemail from the store from a gentleman by the name of Victor. Victor left me a message and said he wanted to speak to me about the issue. I work almost full-time, so a day or two after I received the voicemail, I called the store. (I hope nobody who reads this review ever calls this store as a robot answers the phone and you can’t get through to a human being). After several minutes of going back-and-forth with this robot, I finally got the store’s landline to ring into the store's phone system. NO ONE ANSWERED. I waited for over 100 rings. Nobody ever picked up the line. There was no way to reach Victor. The next day I tried repeatedly. Once I finally got the store’s landline to ring, no one picked up the line. How am I supposed to reach Victor, who called me, if no one answers their phone? Is this how you treat someone who has believed in Apple and spent tens of thousands of dollars on Apple products for over 30 years? Awful, awful, awful. Apple used to care about their customers. Is this how they treat customers now, whether you’ve been with them one month or 30 years? Inexcusable. I need a call back from Victor at Apple at Crabtree. Today is 9/19/26. Jack
• KC

  Kevin Clyne

  Sep 16, 2026
  2.0
  I’ve only ever come in here for a premade genius bar appointments and I’ve never waited less than 45 minutes to be seen by someone. I’m not waiting for a tech to come tell me what’s wrong, I’m waiting for someone to run a diagnostic on an iPad (why?). There’s also literally always multiple people standing around on their iPads watching you, but not helping you. I truly hate this place, they have cost me hours of my time for no reason. Go to another Apple Store.

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