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Geek Squad

3.4
(48 reviews)

Business Details

1116 Western Blvd, Jacksonville, NC
28546, United States
(910) 478-3145

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
1116 Western Blvd, Jacksonville, NC
28546, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.4
48 reviews
5 stars
25
4 stars
3
3 stars
1
2 stars
4
1 star
15
  • TW
    TAmara Williams
    Sep 25, 2026
    1.0
    We had an appointment scheduled today. We just got into town and as we were driving we called to inform the office that we were running 10 minutes late. The man we spoke to said it was ok, we would be seen. When we walked in the Geek squad employee yelled across the room that we were late and they wouldn't see us! He was so rude and unprofessional. He had clients sitting in front of him. Very rude customer service!
  • TB
    Tabytha Beebe
    Aug 28, 2026
    1.0
    I AM SO SICK OF THESE AI PHONE ASSISTANTS. Geek squad/Best buy is the worst company to call if you ever need anything. Apple needs to reconsider making them Apple certified because we still have to waste our gas going here just to get a quick answer that we could have gotten from a phone call. I was on hold for 15 mins, then got transferred to someone in India to be placed on a call back list only for them to call me and drop connection because their internet kept going in and out, only to call again and be placed on hold for another 15 mins and no one answer the other line. Do better Best Buy.
  • NM
    Nancy Morris
    Nov 16, 2023
    5.0
    These guys are very good and very helpful!!
  • AU
    Alex Uruchima
    Oct 2, 2020
    1.0
    Fat guy “bryn “ made me 2 appointments just to say they can’t fix my phone

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 1116 Western Blvd offer?

Geek Squad provides tech repair, setup, and support services, including computer, cell phone, and appliance repairs. You can schedule service in store or online.

Where is Geek Squad located?

Geek Squad is located at 1116 Western Blvd, Jacksonville, NC 28546, USA.

Brand Certified Facts from Geek Squad

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