Geek Squad

Reviews

• NP

  Natalie Pellegrino

  Aug 5, 2026
  1.0
  PSA: First off I would give negative stars if I could. DO NOT GO HERE(there are multiple other places completely capable & will not try to steal money from you in the hickory location)— I recommend union square computers— My husband brought my laptop that I purchased less than a year ago from this Best Buy to the geek squad location in hickory nc where I was told it would cost 100$ for a diagnostic test that they would have to perform in the back as they don’t have the ability to do in front of house and that they would have to keep my computer over night. I was told that this was likely a software issue AS WELL AS a hardware issue when he looked at my computer screen, but there was no way it could be determined until a diagnostic test was performed. After looking laptop up and finding out it was still under warranty, my husband asked what that would cover. He was told that HP would cover hardware damage only. When asked if we could just send the computer in to HP to diagnose since he couldn’t say which issue it was in order to save money as this laptop was only 500$, my husband was told that it was DEFINITELY a software issue that HP wouldn’t cover that he knew this for certain and they needed to keep it to diagnose. After questioning how he knew that after being told originally he couldn’t tell me what it was bc it had to be diagnosed first, the tech responded that by looking at it he could just tell it was not just hardware and HP wouldn’t cover it. We decided to take it elsewhere to the place I recommended where they actually did a diagnostic test for free that showed it was in fact a hardware issue that HP would cover bc it was still under warranty. They also explained how to contact HP to send it off. it was a hardware issue HP IS COVERING FOR FREE with warranty. Needless to say the computer tech at geek squad is incompetent and only there to take your money. They also try to sell you a BS warranty that’s 250$ that they say covers all devices WHICH DOES NOT COVER ALL DEVICES bc they get a bonus for selling. I will not be returning and you should never take any device here as they clearly hire incompetent greedy individuals. Kindness goes a long way, maybe attempt that next time a customer walks in.
• JB

  Jadon Belk

  Jun 3, 2026
  1.0
  Went in to get my iPhone 15 Plus screen replaced and charging port fixed, they took my screen off and said they saw slight water damage and said they couldn’t repair which isn’t a problem but then told me it would be a week till new phone would get here and they would have to take mine so I would be without a phone for a week when I need it for my job and vacation this weekend. So I said i’ll just take my phone…well they destroyed my screen where now half the screen doesn’t work and they refuse to give me assistance.
• JG

  Janet Greer

  May 13, 2026
  5.0
  Blake Gantt was very helpful!
• MC

  Mike Casey

  May 17, 2023
  5.0
  Came to store after my laptop and been compromised in hacking attempt. Told my information to Representative, Joe who checked the device, cleared fraudulent files, checked/changed my security protection and even helped me with some issues on my phone. Thanks to Joe for "over delivering" on my visit. Mike Casey
• RP

  Rhonda Parker

  Oct 12, 2020
  1.0
  you call their place of business to speak to someone ans no one working at the store knows how to answer the phone- the store was open and I waited over an hour for someone at Best Buy to answer the phone- I

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