Best Buy

Reviews

• CP

  Chad Powell

  May 10, 2026
  1.0
  Bought an item and went on a trip out of the country. Item was unopened and because it was over 14 days I couldn't return it. What a joke.
• NT

  Nemo Traveler

  Apr 29, 2026
  1.0
  There is no way to contact the local store anymore and they are trying to switch everything over to A.I. and "its invalid" doesn't recognize speech or words and im not some foreign individual. So my speech if very clear. I have always shopped these stores for "current" model electronics. We'll yall wanna run everything to A.I. and cut the human factor out thats your right but my family and I will no longer shop where it is impossible to get to a human being
• JS

  Jennifer Smith

  Apr 26, 2026
  5.0
  Today’s crews customer service was a reminder of why I will continue to shop at this specific store. From the customer service lady to the manager to the crew who loaded my item into my car each one of them had such a great attitude, respectful and just overall made my experience a good and easy one.
• BW

  Bill Willis

  Apr 25, 2026
  1.0
  The Asian guy that has a Verizon shirt on is really unprofessional and slightly disrespectful when I was asking him questions about a iPhone. He seem bothered that I was asking him questions Someone should talk to him about being a decent human being
• GR

  Ginny Romero

  Apr 15, 2026
  1.0
  I do not speak to robots and every time I attempt to speak to a live store representative, it is impossible to bypass the AI assistant. Then when a person finally answers, it's a rep across the world who isn't in the Hickory store. It shouldn't be this difficult to ask a simple question without having to drive to the store. I will not be supporting Best Buy anymore.