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Geek Squad

3.7
(21 reviews)

Business Details

10221 Perimeter Pkwy, Charlotte, NC
28216, United States
(704) 598-0172

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
10221 Perimeter Pkwy, Charlotte, NC
28216, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 7:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.7
21 reviews
5 stars
13
4 stars
1
3 stars
1
2 stars
0
1 star
6
  • TG
    Tiffany Gray
    May 17, 2026
    1.0
    I am extremely disappointed with the service I received from the Geek Squad inside Best Buy in the Northlake area of Charlotte, NC. I initially presented an issue with my iPhone on 4/1 and was told that an Apple replacement part needed to be ordered. I was advised that someone would contact me once the part arrived. After waiting over a month with no update, someone finally reached out only to say that the part was still delayed. Frustrated with the lack of communication, I went to the store on 5/11 to check the status myself. A Geek Squad representative informed me that my part had actually arrived, but I would need to schedule an appointment for the repair. I then scheduled an appointment for Saturday, 5/16. Upon arriving for my appointment, I was told that the Apple technician had called out for the day and that I needed to reschedule for Sunday, 5/17. Before heading to my rescheduled appointment, I received a call from Geek Squad informing me that my part had been sent back to Apple due to “numerous unsuccessful attempts” to contact me by email and voicemail because my storage was supposedly full. That explanation is completely unacceptable and simply not true. I have been receiving phone calls and emails from others without any issue. After waiting over a month, making multiple trips, and rearranging my schedule twice, to hear that my part was returned is incredibly frustrating and poor customer service. I chose the Northlake Best Buy location because it was convenient, even though going directly to an Apple Store was an option. Unfortunately, this experience has changed my mind. I will not be returning to this Geek Squad location and will likely take my business elsewhere, possibly to the Uptown location moving forward.
  • VR
    Vivian Rogers-Cannon
    Mar 28, 2026
    5.0
    Just walked in, waited in line, and a polite respectful young man fixed my computer's issue. He took the time to educate me on how to fix it myself next time ....set me up for success. Thank you
  • AY
    Almighty KI York
    Nov 16, 2020
    4.0
    Set up my Laptop and installed all apps that I needed
  • DM
    Darryl Mayes
    Jan 25, 2018
    1.0
    I always come to geek squad and they are very helpful however my experience yesterday was not what it should’ve been.. I simply came in to have someone help me pull off the keyboard so that I could replace the battery.. I just didn’t wanna break it... a Caucasian , brown/ black haired older woman with glasses (sorry I don’t know her name) approached me with no concern for my issue at all.. she didn’t even look at my computer before telling me “that’s not the right, I’m sorry we can’t help you, have a good day” ..... I was so caught off guard .. I tried to explain that it was the right battery ... I literally have done this before ... I just couldn’t lift the keyboard (I later found out it was because there were 2 screws I forgot to take out). Her customer service was absolutely terrible.. every time I tried to explain what I needed help with she would cut me off and say “I’m sorry I’m not going to help you” ... to avoid cursing her out.. I left .. and complained to a manager. Idk what happened from there. I was very disappointed

Frequently Asked Questions About Geek Squad

What services does Geek Squad at Best Buy in Charlotte provide?

Geek Squad offers tech repair, setup, and support services for various electronic devices.

Where is Geek Squad located in Charlotte, NC?

Geek Squad is located at 10221 Perimeter Pkwy, Charlotte, NC 28216.

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