Cricket Wireless Authorized Retailer

Reviews

• BC

  Bonnie Carrillo

  Apr 18, 2026
  1.0
  Went on monday to do a return on a case because they gave the incorrect one saying it would fit my phone so when i went in I asked them if i can get a return on my money because it was $70 they asked for the card it was not on me because my husband had it but was out of town they wanted to give me a same case and i told them I didn't wanted that one so I asked if they can order the one i want and they told me the cases i wanted don't exist and i showed a photo of a case and they told me that they can order one but, I told them if I can just get my money back and they told me that I can but to go in on Saturday so i go in and the guy name Diego said i could have my money back so I asked for the managers phone number or if I can have thats in charge and he said no to call until monday to the store because thats when the manager will be there but he also told us that he was the manager.
• AW

  Alisa Williams

  Feb 28, 2026
  1.0
  The people in the store are nice and over the phone were nice but they don’t honor their deals online or in store. (Mind you I went in the store January 29)There is a promotion to switch to get a iPhone 16 E for $50 and pay two months of your bill. The same deal was promoted in store, and that is the deal that I wanted. A month later a statement is popping up on my portal that I owe $55 when a bill wasn’t supposed to be due until April because I paid two months of my bill when I purchased the phone. The explanation that was given to me was, it was inputted in their system, that I paid for the phone, paid for the taxes on the phone, and paid for only ONE month. That was not what I was told and what is on the promotion. The guy on the phone was understanding, but said he couldn’t do anything because of how it was entered in his system, but that is not my fault because I came in to get the deal for paying for the phone and two months of prepayment, that was it. He said he would only give me a credit if I had paid more!! I didn’t mind having to pay more if I knew I had to pay for the taxes on the phone, the phone itself and the two months of prepayment that would have been absolutely fine, but that is not what I was told or how the promotion is worded.
• YH

  Yeymis Henriquez

  Feb 5, 2026
  5.0
  Excellent customer service! All employees are great Cindy and Cynthia are very nice and friendly. They helped me to set up my phone and the transaction was very smooth.
• CB

  Charese B.

  Apr 9, 2022
  5.0
  The store was immaculate. The CSR, Jihad, was professional, kind, and courteous. Helped me resolve my issue quickly and efficiently. He was helpful and patient in assisting me as well as answering all my questions! He was a joy and delight & it's a privilege to brag on him for outstanding customer service!!! :)

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