Best Buy

Reviews

• BG

  BeemerBro Gaming

  May 13, 2026
  1.0
  This Best Buy is not worth the frustration. Being the only Best Buy store within a large radius, you’d expect a smoother experience—but that’s not what you get. Even simple purchases feel risky here because returns are such a painful process. Be prepared to potentially wait close to an hour just to reach the counter, only to be told your return can’t be accepted. We experienced this (11) years ago, avoided the store for over a decade because of it, and unfortunately decided to try again recently—only to run into the exact same issue. It’s incredibly frustrating and feels like you’re left with very little flexibility once you’ve made a purchase. If you don’t want to risk being stuck with an item or having to drive to another city just to resolve an issue, it’s hard to recommend shopping here at all. After seeing a similar experience in another review, I also want to share what happens when trying to call the store about product availability. The owner suggests calling ahead to confirm stock—but in practice, every call is routed to an overseas customer service center (India) regardless of the menu option selected. When you ask to be connected directly to the store, you’re often told they cannot transfer the call. I’ve spent 15+ minutes repeatedly redialing just to reach someone who can even attempt to connect me. And even then, if the store doesn’t answer, you’re forced to start the entire process over again from scratch. So I have to ask—how is that an acceptable system for customers trying to simply confirm availability before making the drive?
• VV

  VRGator

  May 3, 2026
  2.0
  Its been awhile since I visited a Best Buy, thought I would today. Now I know why it has been awhile, these stores used to be epic back in the day, now they are very over priced, lack good worthy products, and the sales help in pretty basic. Looks like most of my shopping will be done online mostly or at Micro Center.
• RG

  Richard Green

  May 1, 2026
  1.0
  This is typically my go to store. After asking about Car speaker installation, I was sent to the back and waited over 20 minutes. When I came up, she said, “there’s really nobody here that can help you “. She then sent me to the Pineville, North Carolina location and it was worse. Don’t waste your time on their membership. I will be canceling and getting a refund. Drop your BB stock. It’s tanking.
• LC

  Luis Camacho

  Apr 29, 2026
  1.0
  Incompetence, Delivery still delayed for over 1 month. Delivery address incorrect, Delivery rescheduled more than 3 times. Bestbuy cannot get it correct with their vendors they use for delivery. Bestbuy sells products that are not available. Incompentence incompentence and more incompetence
• TG

  Troy Gardner

  Apr 28, 2026
  1.0
  I visited this Best Buy location (9839 Rea Rd., Charlotte, NC 28277) today looking for assistance with a smart ring purchase, and unfortunately the experience fell well below expectations. After spending time trying to locate help, I had to flag down an associate named Wolfgang. From the start, the interaction felt dismissive and unprofessional. Rather than providing helpful guidance or engaging in a courteous conversation, his demeanor came across as uninterested and somewhat dismissive. As a customer, I expect a basic level of professionalism, especially when I am actively seeking assistance with a product. Customer service should include attentiveness, respect, and a willingness to help—not an attitude that makes the customer feel like an inconvenience. This experience reflects a broader concern about customer service standards. Best Buy has built a reputation on knowledgeable and helpful staff, and I hope management takes steps to ensure that associates are trained to meet those expectations consistently. I ultimately chose to leave the store rather than continue the interaction, which is disappointing because I came prepared to make a purchase. I hope this feedback helps improve future customer experiences.