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Geek Squad

3.2
(30 reviews)

Business Details

304 Market Plz, Southaven, MS
38671, United States
(662) 349-0551

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
304 Market Plz, Southaven, MS
38671, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.2
30 reviews
5 stars
14
4 stars
2
3 stars
1
2 stars
1
1 star
12
  • ES
    Evangelist Dr Carolyn Skinner
    Mar 13, 2026
    5.0
    I was 7minutes late for a Geek Squad appointment because of traffic. The female constantly told me that I didn't have an appointment with them at all. I told her that her screen was showing clients after 5pm. Her schedule TV screen displayed 2:47 pm and her up coming customers. However she wanted to insist that I was 15 minutes late and then it took her another 3 minutes to get to the name my appointment was under on her TV screen having trouble getting the screen to move in the right direction. Then she rounded it off to 15 minutes. Not considering I had to wait for another 3 minutes for her to come from behind the curtain because they have no bell to alert them that a customer is there at the counter. I had already informed the gentleman that I had made my schedule with that I needed help in picking out the correct external DVD maker so that I could make what I needed for my business and church. That I needed them to show me how to use the device properly. I informed the lady that I also needed to purchase the Coral Word Perfect software and have it installed on my laptop. The lady acted like she didn't know what that software was and asked me if I had the software already. I informed her that I needed her to help me pick it out at the store. She appeared distracted not listening to me and stating that she was already far behind what she had to do. Her being far behind was not my fault. As a customer, am I supposed to be concerned about her being behind because she didn't manage her paid time well. She was working I was paying. So, if she was already behind before I got there then she should have made time to meet my needs as a customer instead of deciding to refuse my time of help needed due to her lack of time management. Her being already behind as she stated means I would have had to sit there and wait on her while she finished with the customer sitting at the counter. I was willing to wait, however, she used my 7 minutes late and her lack of planning to inform me that she could change my appointment to another day because they are only allowed a 20 minute span to help a customer even with an appointment. Meaning she was personally canceling helping me so that she could attempt to get back on track which she was not only canceling me but more cancelations were coming. This is unacceptable practice in so many ways. Best Buy needs to get employees that are considerate of it's customers and business people's time. I now have to either find another Geek squad in Memphis,TN, go to another computer shop, or wait until I can get back to Illinois to have the work done. My brother and I have a membership with Best Buy. I feel I need to have a sit down talk with him. If this is how Best Buy treats its members where do non-members stand? Change is needed.
  • VV
    voshe734
    Jul 12, 2023
    1.0
    I was 2nd in a line of maybe 3 customers at geek squad counter in Southaven MS BestBuy on Sunday morning just after 11am. when they open for business. The woman behind counter listening to the first customer in line looked up at the two of us still waiting in line and yelled that she was busy all day and didn't have time to for us.
  • SA
    S J (Allaboutme#)
    Oct 2, 2022
    5.0
    Great service.
  • AP
    Allen Phillips
    Sep 18, 2021
    1.0
    July 24 to now I'm still disappointed, I've wasted over 11 hours driving back and forth, wish I never bought the service plan

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