C Spire

Reviews

• CW

  Carsyn Webb

  Aug 11, 2026
  1.0
  The very first associate I spoke with listened to me explain the situation, took the phone to the back and then later said, “Maybe you should send it to Apple.” I honestly thought she had to be joking. I had just explained to her the entirety of the situation, and that the phone had been sent to Apple's repair team 3 times. I then had to explain the entire situation to the manager numerous times because she for whatever reason did not or could not understand. Apple has repeatedly diagnosed the phone with the same startup capability failure issue. It also failed diagnostics for this same issue days before I went into this store. During the second repair attempt at Apple, the hardware was replaced, resulting in a new serial number. Apparently, that serial number is only showing as an order in C Spire’s system and is not properly associated with my account, which I understand. What I do not understand is why I was expected to fix the issue within C Spire’s own system. I do not work for either entity so I do not understand how I am expected to fix that. The manager repeatedly gave me the same information I had already acknowledged and continued telling me to get help from Apple, despite me explaining that Apple had already had the phone THREE times. I was not at C Spire because I had not tried Apple, I was there because I had already exhausted that option and was coming to my carrier as a last resort! I was also weirdly approached by a male associate while I was waiting for the manager to get information, who made an awkward, unnecessary comment that it looked like I had been crying, which made me even more uncomfortable. After all of that, when I asked what she recommended I do next, she simply told me she had no idea and could not help me. This is also the second phone I have purchased through C Spire within a month of each other that has had significant issues, and I have received no meaningful assistance with either situation. I have even had C Spire employees tell me I should switch carriers even though my family and I have been with C Spire since the start of Cellular South... because another carrier can help better in these situations. The biggest issue here is not that they could not immediately fix my phone. It is that they did not listen, did not care to understand, did not take ownership or try to fix the issue, and ultimately gave me absolutely no solution or meaningful direction. I am STILL paying for a phone that does not function properly and that I cannot use.
• SG

  Southern Comic Geek

  Jun 27, 2026
  1.0
  I was a Cellular South/Cspire customer for 12 years before leaving because of their scooby doo customer service. Every problem they had they would just shrug their shoulders and say "I don't know". Then the fiber rolls out to a bunch of promises and again the people are nice and speak English (so I guess there is that) but the service is still is just as abysmal.
• SM

  Shonda May

  Jun 2, 2026
  5.0
  All of the employees are friendly and knowledgeable about the phone and service. I often see them helping each other out without a problem and I love that.
• TG

  Taylor Goodman

  Apr 7, 2026
  1.0
  The automated service over the phone is horrible. Is there not a number to reach the store directly?

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