Best Buy

Reviews

• KB

  Kimberly Brown

  2 days ago
  5.0
  I had an amazing experience shopping here! The staff was incredibly helpful and knowledgeable, making it easy to find exactly what I needed. Plus, the selection of products is fantastic—definitely my go-to place for electronics!
• CR

  Cathy Ramos

  3 days ago
  3.0
  Had what I was looking for, but waited in line to check out over 15 minutes . They had only 1 cashier and she was explaining something to a couple. After someone complained to the manager, they finally got another cashier to get things moving. Ridiculous to wait that long to check out.
• JJ

  Jim Jacobs

  May 13, 2026
  1.0
  I got new dell pc w/1yr. subscription mcafee paid debt card gave them my email add & it was entered wrong my info was breach & 5 times on dark web,whatever that is, I have been on the phone 5 times today between 10 minutes to 43 minutes. I gave them my email address 12 to 15 times, thats not what they have on file and wouldn't tell me what they did have on file I am livid and gonna snap I'm going there to return it for a full refund and throw it at Customer Service Cya there
• DI

  Dave Infamy

  May 6, 2026
  1.0
  Have had a couple bad experiences at this store. First was when buying a 40" flatscreen tv there. I ordered it online and picked it up at the store. When I got it home I realized it was a 3D tv (at the time they were being dumped cheap because the content, and market, for them never took off). When I took the tv back to the store, they tried to argue that I actually got more than I paid for - a sure sign something was fishy. I knew from shopping for tvs that the 3D model they'd tried to make me take cost less than the regular tv I'd paid for, another scammy aspect to the situation. I eventually got them to pony up the correct model, but it left me with a bad feeling about the place. Fast forward 7-8 years, we needed a clothes washer in a hurry, and I found an inexpensive Amana model at Best Buy. I ordered it online and had it delivered. Unknown to us, the delivery people put two large dents in our new refrigerator while trying to manhandle the new washer downstairs. I didn't notice until after they left, and as it was less than a week after a family tragedy, I wasn't inclined to get in a dispute about it then. On top of that, the washer only lasted 2.5 years until it needed an expensive control board replacement that would have cost more than half what the washer cost. Of course that isn't BB's fault, but it does illustrate the quality of the brand models they carry. Not ever going back to this place, not even in desperation.
• NN

  Nick Name

  Apr 25, 2026
  1.0
  Employees have no clue!! I came here to purchase a $120 keyboard that I had researched online. They said they had three in stock, but when I arrived, they only had two, and they were both the wrong color. An employee asked if I needed help. I asked if they had the keyboard in black, but he said no. Then, he pointed me to a completely different keyboard and said, “Well, we have this one in black just because it was black. He had no idea what he was even pointing at.” Brick-and-mortar stores are puzzled why they lose customers. Here’s a clue: I’m purchasing the keyboard online from Amazon right after writing this review while sitting in their parking lot! This is like the second or third time this has happened. I get it. It’s only a $120 keyboard, but still, it looks like they’d be fighting for every sale they can get.

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