Apple West County

Reviews

• AH

  Andrew Hoffmann

  Jun 21, 2026
  1.0
  Timothy’s review is spot on except my appointment was to pick up a order I got and I saw several people buy phones (writing this an hour in still waiting to be helped)
• BB

  Bev Byrd

  Jun 19, 2026
  1.0
  This place is awful! Walk in, the waits are outrageous. I went in for an Apple Care issue and the wait was 3 hours!! People are so frustrated just sitting there. Make an appointment they say, so you leave and schedule days out which results in no guarantee for quicker service once you get there. Need to drop a repair off, yup, you will wait an hour or more. And that doesn't guarantee they will tell you the estimated time wait. You could be there for hours. They need to find a better system!!! Get off their ipads and help people. 10 thumbs down!!
• DI

  Derrill Reed III

  Jun 9, 2026
  2.0
  45 minutes to pay for a phone and pick up from service. Takes 2 minutes at most
• TW

  Tim Wolfe

  Jun 5, 2026
  1.0
  I understand the “Apple experience” but now that your customers are significantly older why do you have to after waiting several minutes for someone to notice me and check me in (have you heard of kiosks?), herd us all like cattle into a 8x8’ area to sit on a 2x2’ cubicle? I’m 65. I had a shoulder sling from a recent surgery. I’m 6’2”. This isn’t an experience, it’s just cruel. My spouse in the meanwhile sat in a plush leather chair with arm and back support outside the store in the general mall area. The worst part is no one that works in the store is happy about having to check you in. They do it at the same time they are helping someone else. Call you over to stand next to them and then tell you they are busy right now and will check you in after they are done helping this customer whose “experience “ you’re made to feel was just interrupted. Oh and nice touch with a cop watching over everything. Photo is of cop standing next to the cubicles I was ordered to sit on so the next person could find me.
• DK

  dustin knuckles

  Jun 4, 2026
  1.0
  The most rude employees at any store ever. Walmart workers are nicer than these jerks. Had an appointment for simple screen replacement and was seen 2 hours after appointment time with an attitude and told I had to wait 3 hours for repair and I wasn't able to leave. Sitting for 5 hours for screen replacement? Wow. They think you should be happy about it. Go to Mac HQ. They treat yoy with respect and know how to fix things in a timely manner.