Apple West County

Reviews

• SS

  Sam Sausage

  1 day ago
  1.0
  Appts are non-existent at this place. What’s the point of an appt if it can “fluctuate” by 15 mins. The point of an appt is to be seen at your scheduled time and be done. I DO NOT RECOMMEND THIS LOCATION THE EMPLOYEES ARE RUDE AND CUSTOMER SERVICE LACKS HERE!
• MH

  Michael Huber

  4 days ago
  1.0
  Good afternoon, Moving forward, if your technicians are going to provide a customer with a 5:00 PM appointment time at 3:30 PM, while also estimating only a one-hour turnaround for a simple battery replacement, it is completely unacceptable to later be told the device will not be ready until 8:00 PM or later, essentially at closing time. That level of miscommunication wastes an entire day for someone who may only have limited personal time available. To then be told the part may simply be held until next weekend, after I already rearranged my schedule and spent hours waiting, only reinforces why I have no intention of returning to this location. What was equally concerning was the complete lack of professionalism displayed throughout the interaction. An Apple technician initiated a conversation with me regarding my device, yet repeatedly interrupted the interaction to assist multiple other customers before allowing me to even finish providing necessary information. The behavior came across as dismissive, disorganized, and unprofessional. It demonstrated a clear lack of attentiveness, customer awareness, and basic respect. The overall experience reflected poor communication, poor time management, and extremely relaxed standards regarding customer service. There appeared to be little urgency, accountability, or consideration for the customer experience at any point during the visit. If even a small amount of professionalism, attentiveness, or care had been demonstrated, I may have reconsidered leaving. Instead, I walked out of the store and will not be returning.
• MN

  Matthew Nguyen

  5 days ago
  1.0
  UPDATE: Apple followed up but ultimately left the resolution to the same store that mishandled everything. Their “solution” was for us to return to that location and spend more time there. When I explained my wife felt physically threatened during our original visit, they still insisted we go back. They refused to transfer support to another store nearby or take accountability. No meaningful apology, just a scripted response and a refusal to help. I’m writing to share a very disappointing experience at the West County Apple Store (St. Louis) on May 2, 2026. I’m a former Apple Manager (including Genius Bar), and my wife was an Apple solutions consultant, so we understand Apple’s processes. That’s what made this so shocking. I brought in my phone for a screen repair. After multiple conversations with staff and a manager, I was told both the screen and enclosure needed replacement. I agreed, signed the service agreement, and was quoted a completion time later that day. At pickup, I was told the repair was complete, but the enclosure was never replaced, contradicting everything we were told and agreed to. From there, the situation became increasingly frustrating. We spent nearly two additional hours in-store while getting inconsistent explanations. My wife had to bring our two children, including our special needs son, into the store due to the delays, making the situation even more stressful. Megan was the only employee who showed consistent empathy. Leadership, however, was dismissive and unprofessional. Curtis (who identified himself as a Senior Manager) was confrontational, repeatedly deflected accountability, and falsely claimed I declined part of the repair. He then told my wife we were “choosing not to proceed,” ignoring the fact we’d already spent hours there, this felt like clear gaslighting. The most concerning moment came when Store Leader Levi got involved. After initially being unavailable, he appeared and immediately acted confrontational without understanding the situation. When we tried to explain, he refused to listen and dismissed us. He also approached my wife in a way that felt physically aggressive, causing her to step back. Instead of de-escalating, he threatened to have us removed. Only after finally understanding the situation did he resolve it in seconds by discounting the repair, proving this could have been handled correctly from the start. What stands out most is the complete lack of empathy, accountability, and professionalism. Apple made us sign an agreement, didn’t complete the work, gave conflicting information, and then blamed us when we questioned it. Even after escalation, they refused to meaningfully help and pushed us back to the same store. For a company known for customer experience, this was unacceptable. Apple showed no care for our situation—only protecting their bottom line.
• SN

  Sam Nazirov

  May 10, 2026
  1.0
  Terrible customer service. They act like they are Tim Cook's nephews or something. Like you are the dumb poor person and they are doing you a favor by taking your money. Management please investigate
• US

  United Stangs

  May 2, 2026
  1.0
  This store has a snake in it. The seller told my mother she had a $0 trade in on a cracked back glass on her 15 pro. Instead of suggesting that she fixes it and then trades in for almost $400 value he rushed through with the sale. Should’ve stayed with the galleria location.