Apple Saint Louis Galleria

Reviews

• SJ

  Sharay Jones

  1 day ago
  1.0
  While the staff was helpful in answering initial questions, the technical support process falls short. Problem resolution is limited to basic diagnostic procedures that fail to resolve underlying issues, ultimately leaving replacement as the only presented solution.
• RZ

  Raymond Zhang

  3 days ago
  2.0
  Pretty frustrating experience for what should have been a simple warranty replacement. My blue TechWoven iPhone 17 Pro case started bubbling, so Apple scheduled me at Micro Center. I drove there and waited, only to find out they don’t even handle Apple case warranties. I then drove to the Apple Store and explained what happened. They initially wanted me to wait another 30 minutes as a walk-in. I had to argue with the supervisor, Daniel, for about five minutes before they finally agreed to get me in sooner. They agreed the case was defective and covered under warranty, but couldn’t replace it in blue. The only option was black, which wasn’t even in stock. They had to order it to the store and couldn’t ship it to my house, so now I have to come back again. They had the blue TechWoven case for the iPhone 18 in stock for the exact same price, and it has the exact same dimensions. I asked if I could just take that instead, but they wouldn’t do it. The employees weren’t rude, but the whole process was ridiculously rigid. Apple sent me somewhere that couldn’t handle the warranty, I had to make a second trip and argue just to be seen, and now I have to make a third trip to pick up a replacement. After all of that, I’m not even getting the same color as the defective case they’re replacing. It’s things like this that make being a longtime Apple supporter feel like a chore. There was a simple solution sitting right there in the store, but apparently following the process was more important than actually solving the problem for the customer.
• MM

  Mateo Mrnjavac

  5 days ago
  1.0
  I was very upset with the way this store handles purchases and trade-ins. I sat for over an hour and a half in a line and then at a table when i knew exactly what i wanted and had the money to buy it right then and there. I understand going into a store and wanting to speak to a representative about your options but if you know what you want then you should be able to order it and leave. After completing my purchase i was told i had to go home and do the transfer because I had a foreign number, which was fine. The next day, I called their number to ask if it was okay for me to have the money returned to the card it was purchased on, even if i didnt have it with me. I was first sent to 2 different chat bots before talking to a representative and they told me right away it would be fine and there would be no problem (not true) and then continued to say if for whatever reason there was a problem that they could give me a gift card and fund it to my account later (also not true). If you are going to have a number to call then you need them to know how your store works, or at least have them not blatantly lie to customers.
• RF

  Rolando Piña Flores

  Sep 28, 2026
  2.0
  I’ve been to this store three times. The first two times the service was excellent. However, the last time I went was completely disappointing. From the moment I arrived, Meagan was extremely rude to me. She wouldn’t give me options on which phones were available, and on top of that, she wouldn’t let me buy the iPhone until I scanned a QR code, even though I know it can be done with just providing my email . I’ve honestly never been treated so rudely. I truly don’t understand why Apple allows people like this to represent the brand. Totally disappointing.
• JO

  Jim Olvera

  Sep 19, 2026
  5.0
  The staff was friendly and helpful, making it quick and easy to get a replacement for my old, dying iPhone. I walked in, picked out a phone, and Alix had it set up from my iCloud backup in well under an hour. Exactly what I needed as I was away from home, and my old phone’s battery was suddenly draining very rapidly. Excellent experience!

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