Cricket Wireless Authorized Retailer

Reviews

• DK

  D K

  Sep 5, 2026
  1.0
  I have been a customer for years, and am well overdue for an upgrade. I have received countless promotional messages about my upgrade. I went into the store & told the manager I wasn’t familiar with the process, it’d been over a decade since I’ve done this. He proceeded to try to tell me I’d have to pay full price for a new phone. After I left, I called and asked who I could contact regarding my issue. He asked me more about the phone & whatnot, trying to sell me a full price phone again. I told him we are past that point and I want to contact his boss. He proceeded to hang up on me. Raises many concerns, to say the least.
• LV

  Leonardo Villalba

  Aug 25, 2026
  5.0
  What is their new location?
• PP

  Piipestonesilverarrow1959

  Jul 26, 2026
  1.0
  Bad experience Rochester Cricket. Had 4 family members on Cricket. Fifth line was to be free under my contract. Worker said it would be an extra 15.00 a month for another line.I said ok. (Apparently it’s going to be an extra 45.00 a month. Bought phone. I didn’t need a phone case, but worker insisted the phone case was “free”. Charged me 39.99. I should have looked at the receipt, but didn’t. I cancelled my new Cricket line after finding out the real cost I would be paying each month. They wouldn’t issue refund for unopened phone case even though they told me it was “free”. (Woman on duty called manager and he said no to refund, return window was closed. 10days. Could hear him on the phone, seems like someone you’d hate to work for. Going to Verizon. Also, the plan I had previously with Cricket for 4 lines for my family was 100.00 a month. Now it is 115.00 going forward because the old plan must be null and void after I tried to add a line? Will eventually get the rest of family off Cricket. Cricket stores might be better elsewhere, but Rochester Cricket not good. First worker that “ helped” me gets 0 stars. Second woman who tried to help me gets 4 stars. Manager gets 0 stars.
• RL

  Reginald Lewis

  Jan 31, 2025
  5.0
  Good people and good prices included in a bundle
• KC

  Kjell Conradson

  Sep 5, 2023
  5.0
  Andrew was super helpful, Didn't try to sell me something i didn't want . English is my second language dont hates

Frequently Asked Questions About Cricket Wireless Authorized Retailer