Best Buy - Headquarters

Reviews

• AD

  Amanda Decker

  3 days ago
  1.0
  Horrible experience. Ordered a TV to be sent to MY address, sending it today to another address. Called customer service— nothing changed messaged customer service likitha- did not address issue either. she dropped the chat and forwarded to somebody else who dropped it immediately as well and then it was forwarded back to AI because none of them wanted to do their job I will be contacting the Better Business Bureau
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  Elise Mills

  4 days ago
  1.0
  I have been on the phone with Best Buy support for over an hour. I was given the runaround to the point that I am about to return the $1000 worth of computer and accessories I purchased and never do business with the company again. I went into my local store to buy a computer and other things to use with it. I was sold the wrong Microsoft 365 (personal plan) with a discount for buying the family plan. The mistake was not mine but the salesman who picked up the wrong card. Now I am being told i cannot have that discount when I purchase the correct Microsoft 365 Family plan because it was a one time use. This makes no sense to me since it was not my fault. Very upset with your customer service system. I can’t even reach a person at my local store anymore. How ridiculous! I would appreciate a response and resolution to this awful experience. Thank you
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  Diverse Management

  5 days ago
  1.0
  I purchased a pair of Apple Airpods Pro in Feb 2025 at my local Best Buy in Tempe Marketplace. As it always happens, the airpods are failing and need to be replaced. I made the unfortunate mistake of purchasing Applecare through Best Buy (which will expire in Feb 2027). Apple advised that I cancel this account and move my Airpods pro to my AppleCare One account. I sent a message on their chat and after several minutes was told that they didn't see any active accounts under me and advised that I call their phone support. I called the phone support and got a man who was short with me, cutting me off and then put me on hold for 15-20 minutes. I hung up and called back, spoke to someone who was a bit more helpful but then was told by her that she can't pull anything up on her end, that I needed to go into the store. This isn't the only time I've had issues with them and it's for that very reason I will no longer spend my money at Best Buy and will pay off my Best Buy credit card and close out the account.
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  debra Blanton

  Aug 10, 2026
  1.0
  I went to Best Buy in grandville mi. I was planning to purchase a soundbar. The store wasn’t busy. I couldn’t listen to the displays so I asked a worker for help. He paged someone to help me. I waited and waited but no one came. I finally decided to leave the store. I was very disappointed leaving as I was excited to purchase. As I approached the door, another customer entered.. the Door man greeted her, asked her if he could get someone to help her, she said no, I said that’s pry good because I couldn’t get help. I proceeded to tell the same greeter what happened hoping he would get someone to help me before I exited and instead he said “leave then!” I was surprised because I wasn’t rude or obnoxious, I was just frustrated hoping for help. I asked him what he said and he repeated, “there’s the door, leave.” I asked him if I could talk to the manager and he said,”nope, not even gonna go there, you need to leave. There’s the door” as he waved his arms in that direction. I walked back to where three employees were talking and told them what just happened and I needed to see the manager. Apparently one of the three was the manager and said something I don’t recall and walked me to the greeter. The greeter started to fib and then he admitted what he did but claimed I was rude to him and the customer that came in. I explained the customer was still in the store and could verify I was in no way rude. I was so caught off guard by this character that I told the manager I’d fire him and the manager did just that! He told the greeter he was fired and to get his stuff and leave. He would find someone to cover his shift! I never had that be happen to me. I work in retail and when someone walks in the door, they’re my paycheck and the reason I have a job. Be nice! There was no reason to be treated this way and I will never give my business to Best Buy. That was the worst experience of my life in a store!!! I would give zero stars but the manager at least treated me like a person. I ended up getting my $500. Soundbar at cotsco across the street.
• LK

  Lauren Kline

  Aug 3, 2026
  1.0
  I've always had good experiences shopping in Best Buy stores, but their customer support and pickup process are incredibly frustrating. I placed an order for in-store pickup and received an email telling me I could change the pickup person and other details by tapping "Order Details." The problem? There was absolutely nowhere in the Order Details screen to make that change. From there, I was sent in circles. The chat support directed me right back to the same Order Details page that didn't have the option. When I called the store, I spent over 10 minutes trying to get past the AI assistant, only to sit on hold for another 10 minutes before reaching someone who wasn't even at the store. They told me they couldn't make the change either and informed me that no one at the store takes phone calls anymore because of the volume of activity. Every call is routed through AI or a remote call center, leaving customers with no way to reach the actual store. I spent over an hour trying to complete what should have been a simple request: changing the name of the person picking up my order. That's an unacceptable customer experience. I've been in plenty of Best Buy stores over the years and have never seen one so overwhelmed that they couldn't spare someone to answer a phone. In fact, I usually see several employees available on the sales floor. If stores truly can't be reached anymore, then Best Buy needs to give customers the tools they claim exist or provide a better way to get support. Do better, Best Buy.

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