Cricket Wireless Authorized Retailer

Reviews

• IN

  Ivan Niezgocki

  Apr 30, 2026
  5.0
  Been to this store twice. Both times Jade was very helpful, and got us what we needed. Would recommend.
• GF

  Gretchen F

  Apr 21, 2026
  5.0
  Great help!
• MM

  Mary

  Dec 14, 2025
  1.0
  One star for now since they weren't even open today, when the hrs show they are supposed to be. Edit: clearly someone didn’t show up for work! I tried calling another nearby store, they didn’t answer, I went to cricket.com and tried a chat to simply report that a store wasn’t open, that took a whole hour for someone to even respond, and I tried calling customer support, it wasn’t available on Sundays… cricket you have gone down hill, I will not be using your service much longer.
• SG

  Suzy Gates

  Apr 27, 2022
  5.0
  ALWAYS. EXTREMELY HELPFUL...
• SS

  S.G

  Jul 22, 2018
  1.0
  I bought the new Samsung Galaxy S9 from this location. I had to set up a new account and that was a BIG MISTAKE. The guy who set up my Cricket account neglected to tell me the log in information. So when I went home and tried to log into the app to view my billing statements, I was not able to log in. I then tried to reset my password and username through the app. In trying to do so, I was prompted with a notification that I would be sent a text with the information to reset my account. No such text was ever received after 5, YES 5 reset attempts. I then tried to reset my account through the website and was faced with the same issue. Having no luck with the app or the website, I decided to go back to the store where I had purchased the phone and set up the new account to try and get the issue sorted out. The same person who sold me the phone tried to help me, but he had NO CLUE what information he used to create my account. (again when I purchased the phone he did not ask me what I would like my username and password to be). Because he couldn't remember what information he used he wasn't able to reset my Cricket log-in either. He told me I would have to call Customer Service to get the issue resolved. He didn't even offer to call Customer Service himself and dismissed me. So when I finally did call Customer Service, I was put into a perpetual loop of pre-recorded messages none of which could connect me to an actual person or allow me to reset my log-in information. I then tried to call 4 other Cricket stores in the area and NOT A SINGLE ONE ANSWERED THE PHONE. When I called the Eagan store, the phone continued to ring for 2 minutes, not even giving me the option to leave a voicemail. When I called the Minneapolis and Shakopee stores, again no answer and I was not even able to leave a message because the store had not set up their voicemail box. YES, A PHONE STORE DOES NOT HAVE A FUNCTIONING VOICEMAIL BOX. It has now been 4 weeks since I purchased my phone and I have never regretted a decision more.

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