Best Buy

Reviews

• MM

  Melanie

  May 5, 2026
  1.0
  Do not waste your time worst experience ever! First try to order a chest freezer online twice, but the order would not go through. Then I checked my bank account and my bank account was charged twice, but there was no order placed. Therefore Best Buy could not complete the order. Second, I went to the store, made an in person purchase of a freezer, did not have one on display, Was able to pick it up get it loaded came home got unloaded and then went to open it and the freezer is damaged not just a little like the whole corner shattered. Call The store and get directed to Customer service from who knows where and they tell me I have to wait to speak to somebody until Monday. Monday I call and they can do an exchange but I have to wait two weeks for them to do it along with pick up the old and bring me a new one. In the meantime I have 300 pounds of pork that I need to get in a freezer. Talk to a manager and not helpful at all can’t do anything I can bring it in. They could try and put a hole on a freezer that they have at the store but no guarantees. Worst experience ever will never buy something from there again
• TB

  Timothy Burke

  Apr 30, 2026
  5.0
  Great sales encounter with Graciie while shopping for a new tablet this afternoon . Friendly and knowledgeable, took time to ask and determine my usage needs, showed options for the tablet and keyboard cases. No pressure, no upsell, first class customer service.
• SM

  S.C. McMillin

  Apr 25, 2026
  1.0
  Buyers Beware!! Best Buy has lost a business for life. I have bought appliances and electronics from them for years. Their two week return policy is ridiculous. The $40 product was unopened, Best Buy branded and they would not accept the return. Hope it was worth it. What horrible customer satisfaction policy. Good luck surviving! No wonder why they are doing so poorly as a company. Consumers have choices. And my purchasing power will go elsewhere.
• BS

  Brennen StOnge

  Apr 18, 2026
  1.0
  Tried to purchase a laptop computer and the staff wouldn't let us demo it before purchase, when pointing out the fact it's BS they kicked me out of the store....lost that sale
• MH

  M Hartel

  Apr 14, 2026
  5.0
  We are long time Best Buy customers & have had both positive and negative experiences over the years. This store ranks st the very top. The employees are friendly and helpful, the store is clean and attractively laid out. Highly recommended, they’ll help you find what you need!

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