Apple Eastwood Towne Center

Reviews

• BG

  Brandon Grinovich

  6 days ago
  5.0
  Karoni and Adam were super helpful and patient while we sorted out what the best options were for us. In a stressful situation of a broken phone they were knowledgeable, helpful, and easy to talk to. Everyone we interacted with was helpful and present but never pushy or overbearing. This store is run very well and I highly recommend checking them out! Thanks Adam, Karoni, and team!
• KG

  Kelsey Gelderloos

  Apr 22, 2026
  5.0
  Daniel was absolutely amazing! After the fear that I might have lost everything on my broken phone he was able to get into my old Apple ID account and set everything up. I’m sooo grateful 🥹🥹🥹
• EL

  eric lapham

  Apr 8, 2026
  5.0
  Best store in Michigan
• CC

  Cristi

  Apr 3, 2026
  1.0
  Horrible experience. Worst customer experience ever. Phone was not charging correctly. At first Apple Store told me they could repair for free but parts wouldn’t be in for a few days but I could call Apple support for a faster replacement. Apple support said no the store should have replaced my phone since they didn’t have the parts. Store staff said they would not replace it until they’ve looked at it to confirm there’s no damage. The store Staff already had my phone in the back for about 30 minutes to run tests and told me it wasn't damaged. They said they would need to look at it again when the parts came in to confirm I asked if they would do that today but they said they can’t look at it until the parts come in. Explained that to Apple Store and they refused to swap my phone and told me to go to my phone carrier or be charged $1200 as they couldn’t verify I had Apple care. Then the staff member asked me what the big deal was? I said the fact that you’re threating to charge me $1200 and can’t see that I have Apple care. They kept giving me the run around, and threaten to charge me $1200 if my phone was damaged. Even though I have Apple care and insurance through my phone provider. No surprise, parts came in 3 days late went through phone carrier instead. Had new phone mailed to me the next day. Not sure what they can do at the Apple Store other than not help. Don’t waste your time at this store.
• JC

  Josh Castro

  Mar 22, 2026
  5.0
  Quick and easy service. I went to go pick up a few macbook air m5 laptops and I was in and out very fast. Friendly service. Clean building. Very welcoming staff.