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Geek Squad

3.5
(38 reviews)

Business Details

2650 E Belt Line SE, Grand Rapids, MI
49546, United States
(616) 957-2522

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
2650 E Belt Line SE, Grand Rapids, MI
49546, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 8:00 PM
Sunday11:00 AM - 7:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.5
38 reviews
5 stars
18
4 stars
6
3 stars
2
2 stars
2
1 star
10
  • AA
    Arianna
    May 22, 2026
    1.0
    I brought them a Hp laptop that was having issues with the battery staying charged. They left an email stating it was a defective battery and sent me a link of the battery replacement. However, I ordered it and when I received it, it wasn’t the correct replacement battery. I believe they didn’t look into it and assumed the battery model without a diagnostic check.
  • BH
    BJ HK
    Feb 9, 2026
    2.0
    Had Geek Squad support in the past and this experience pales deeply in comparison. There is a lack of transparency when you call in; thinking you’ve reached immediate assistance only to be “turfed” to await an offshore connection. While the caller/tech is “well scripted” the language barriers are highly evident. Paid $71 for an easy to connect, SMART hookup printer which ultimately cost me >$110 because it was not easily connectible. I shared with each of the 5 people I spoke with that I had new WiFi (which I installed) and connected 7 devices without issue. The first tech got me connected but less than an hour afterward the printer disconnected and I could not get it reconnected. I called in again to have another tech rush through the process, not sharing actions so I could take action for connectivity on my own in the future (had to jump her actions twice to correct for driver download issue and eliminate ink purchase plan). Additionally, I experienced a security concern which was largely ignored when I tried to address it (with first level support followed by “supervisory” support). My suggestion is to address connectivity needs/concerns with on site support vs virtual support and if you have to go to full onsite home visit and expense, make sure it’s worth it because that will set you back @$150 vs $40 forces very sketchy virtual support (on top of the product expense).
  • DS
    Dale L. Sims
    Jun 27, 2025
    5.0
    A day before I arrived at the Geek Squad desk, my BB-purchased laptop got hit by a Bitlocker lock-down. So I was angry, upset, and uncertain about the distraction and potential time consumption in resolving this nasty obstacle. However, good fortune awaited me. I was greeted by none other than Ana Amon, who from past experience there, I have discovered, is the Geek Squad's premiere consultation agent. She has assisted me several times in the past quickly, efficiently, and effectively resolving whatever challenge I faced. And as usual, Ana was on top of her game. She fully understood my dilemma and got to work fixing it. She also ensured that if I ever experienced that predicament again, I could speedily handle it from my desk at home. Thank you Best Buy, for having a treasure like Ana Amon. Because I know that on the rare occasion I face a technical matter, the East Beltline BB Geek Squad has a skilled agent like Ana to readily solve any issue I might face.
  • GH
    griff Hall
    Apr 5, 2024
    4.0
    Super helpful and usually a ten minute, wait time, max

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