Apple Woodland

Reviews

• HC

  H. Campbell

  Aug 24, 2026
  1.0
  Went in today to purchase a laptop... the associate informed us that there is not a single laptop to purchase in store.. none. Also, that it would take three weeks if we purchased one in store and had it delivered... what!? nor are there any accessories for a thirteen inch laptop.. no case.. no new charger. This is now the third time I have gone in store and they have not been able to help me. Get it together.
• LO

  Lizbeth olmos

  Aug 19, 2026
  1.0
  Waited almost a whole hour for an iPad. Went in for an iPad, took 40ish minutes to get an associate to help me, there was someone else waiting alongside me that had been waiting for 12 minutes longer then me. When I personally walked in, I was told by an associate to go wait by this lovely lady by the iPads for an associate, we saw as people who walked in after us get attended before us. After 20+ minutes of waiting, someone who was in charge of the order of how people got attended, got the lady who was waiting before me on the list, he completely ignored me and acted like I wasn’t there. I spoke up and said that I needed to be added to that list as well, we had also been waiting for a while and weren’t informed to get on the list, finally got on the list and waited 15 more minutes to get an associate to come tell the lady in front of me that she was next. He then turns away and goes to attend another customer that had gotten there after the both of us. Took another 7-10ish minutes before someone attended her, and about 10+ minutes for me to get attended. If this wasn’t the only Apple Store in Grand Rapids, I would never come in here again! I also forgot to add in, when an associate finally came over to get me an iPad, he was rude didn’t ask if I needed to go over anything at all, and actually was talking to other customers rather than addressing me. I’m relatively new to adulthood and a person of color, while the other customers where older and not people of color. He actually talked to them and told them a lot of information, deals, and some other things. They had only been waiting for 7 minute at the iPad station, me and the other lovely lady of color where waiting 30+ minutes. While barely addressing me or even taking me seriously, Like I said before,.
• SS

  Sky

  Aug 14, 2026
  5.0
  It did take a while for someone to help me with the issues I was having on my MacBook (~30 minutes after my original appointment time) which was a little frustrating. However, they were very busy and the AMAZING help from Bill really made this experience the best I’ve had at any Apple Store. He fully understood the issues I had and was able to come up with a few different options that perfectly fit my needs as well as being super hospitable. I would 1000% recommend asking for him if you make an appointment at the geek bar, I definitely will!
• FS

  Frank Schmidt

  Aug 5, 2026
  5.0
  The morning sun begins to creep Across the world still fast asleep, It paints the sky in shades of gold, A quiet story yet untold. The leaves rustle in the gentle breeze, A soft song sung among the trees. ​We walk along the winding trail, Where shadow light and mist prevail. With every step, the day awakes, Reflecting bright on mirror lakes. The noise of yesterday is gone, Replaced by hope that comes with dawn. ​Time moves on a steady wheel, Turning hopes into what is real. We carry dreams within our chest, Searching for a place to rest, Yet learning as the hours fly, The beauty lies beneath the sky. ​Each moment is a thread so fine, Woven through the grand design. The laughter shared, the tears we weep, Are memories we choose to keep. For even when the night draws near, The light within remains so clear. ​So hold the present in your hand, Like golden grains of shifting sand. Appreciate the quiet grace, That lives within this simple place. The world moves fast, but we can stay And find the magic in today. ​When evening comes to close the view, And stars shine down on me and you, We close our eyes without a fear, Knowing a new dawn is near. The earth will turn, the tides will rise, Beneath the vast and endless skies.
• CS

  Colleen Smith

  Jul 31, 2026
  1.0
  Egregious Lack of Accountability and Abysmal Service Standards at Apple As a senior attorney practicing in Silicon Valley, I hold service providers to basic standards of professional competence, transparency, and operational integrity. My recent experience with this Apple Store, however, has fallen shockingly short of even the most baseline expectations. On July 23, I entrusted my laptop to this location for standard service. What followed was a complete breakdown in process and communication: Zero Transparency & Unilateral Silence: I received no status updates, no diagnostic reports, and no follow-up emails regarding the disposition of my device. When I attempted to look up the service status independently, the system provided zero information. Unacceptable Excuses: When pressed, staff defaulted to the specious defense that the machine’s age makes sourcing parts within a reasonable timeframe impossible. Equipment custody without actionable timelines or clear communication is entirely unacceptable. Obstructive Management: When I requested to escalate the matter to the Store General Manager, the Genius Bar manager actively shielded leadership from accountability, flippantly remarking, "Who knows when you will hear from him." To be candid, withholding a customer’s property without functional status tracking or reliable timelines borders on conversion. In Silicon Valley, where efficiency and client handling are paramount, this level of dismissiveness and structural dysfunction is staggering. I expect immediate resolution, the prompt return of my property, and a direct response from store leadership regarding this gross operational failure.