Apple Downtown Detroit

Reviews

• EF

  Emme F

  2 days ago
  5.0
  Great experience at this store. Was greeted immediately upon entering and directed where I needed to go. Lee was extremely patient and helpful walking me through the Apple Watches! He noticed my janky camera cover on the back of my phone (a poor Amazon purchase that was adhesive-backed tempered glass that broke and I couldn’t get off for the life of me) and offered to have their Genius Bar take a look at it before I left. Chris at the Genius Bar was able to effortlessly remove it! Miracle! I had tried everything. Afterward he also walked me through the some tips and tricks for the camera settings and went over some other Apple services which was super kind and helpful. I was even wished a great day and thanked for coming in upon departure, which is super rare in retail these days. A+
• ET

  Erin Turner

  3 days ago
  5.0
  I had such a wonderful experience at Apple Downtown Detroit! From the moment I walked in, every single person I interacted with was incredibly friendly, welcoming, and willing to go above and beyond to help. I came in with questions about my camera and also had the opportunity to briefly sit in on a class. I believe the gentleman who assisted me was named Makai, and he was fantastic—so patient, knowledgeable, personable, and genuinely eager to help. He made the experience both easy and enjoyable. What stood out most was that this level of service wasn’t limited to one person. Everyone I encountered throughout the store was attentive, accommodating, and kind. I really appreciated everyone who took the time to help me during my visit. It was a great experience!
• MT

  Mama Boo Talks

  5 days ago
  5.0
  I am leaving a 5 star review strictly for Kaylin Montgomery. I walked in an hour and 15 minutes before closing with a phone that had a green screen thinking nothing would be able to be done about my phone. I was pleasantly greeted and told to hang out by one of the tables so that a technician could talk to me. Kaylin was my technician and she told me that since my phone was dead on arrival, she would do what she could to get my phone up and running or get me a new one. She said that my phone might need a new screen but if the phone was damaged beyond that, I’d need a new phone. With it being closer to their closing time, I was afraid I’d be without a phone. She offered to check and see if it was the screen and said she would need approval from a manager to replace it. She obtained reluctant approval from a male manager, but she said she would be done before closing time so he said okay. While she went away to switch the screen out, an older, shorter, black female manager came over and complained about the front of the store staff still allowing customers to be serviced, even though it was 45-30 minutes left of the store being open, and then questioned why he allowed Kaylin to fix my phone screen when they were about to close. He assured her that Kaylin would be able to get it done before closing, but she stated that she felt like customers should get turned away in the last hour so that they could close “on time”. She continued complaining and stating that certain people should be on the floor during certain times and that was not a time Kaylin should have been in the back fixing my phone, and I should have been told my phone would be fixed in the morning even if she did complete it that night. Kaylin fixed my phone, brought it back out and was very pleasant to work with. She was very knowledgeable, kind, and helpful. I was very disappointed in the female managers conversation with the other employees while customers were present, especially since her conversation was not in favor of the customers she serves. If I was reviewing her, it would be zero stars, but Kaylin did such an amazing job that I’d still give 5 and recommend working with her.
• JR

  Jauyn Roberts

  6 days ago
  1.0
  Customer service is not great at all I went in for a warranty exchange the manager (Sherry) and the person (Peter) that was supposed to be helping me were absolutely unprofessional as a customer I have the right to express my frustration and the way I was approached for doing so was threatening and very unwelcoming it does not matter what happens between us as someone who spends thousands of dollars with this company I was not disrespectful or rude but yet they approached me like I was I didn’t feel like I was appreciated for spending my hard earned money here. The moment I said I was writing this review everything changed it went from swapping one AirPod out to switching everything out, clearly it wasn’t policy.
• LM

  lynn Myers

  Sep 7, 2026
  2.0
  I had a challenging three days for the Apple Store downtown location. At first, I was told that it was a battery issue, which would probably take two hours to fix. I went into the store under the assumption that I could wait for it. The battery repair only to be told that it would be 2 1/2 hours for repair, now keep in mind. The phone was in pretty good condition. No other relevant issues.. upon my return, to pick up the phone after 2 1/2 hours. The tech came out and told me that they replaced the battery but found other issues with the phone specifically the buttons on the side of the phone were not working properly and the camera did not work. Now when I took the phone inside of the store, those items mentioned were working perfectly fine beforehand. I was almost at my boiling point when the text says well Apple is going to give you a iPhone 16+ on us. That cheered me up quite a bit so upon going back to the store my third trip remind you to pick up the phone. I had to wait till they could transfer my data using eSIM and then trying to get the phone activated only to be told that sometimes they have trouble with my mobile carrier, which is my Metro by TMobile. I had to take the phone to a Metro by T-Mobile location to have it activated at a cost of $25, I don’t know. I guess I was just looking for efficiency on the part of the Apple Store if any other issues arrives I’ll make sure that I mail the device in rather than go to one of their locations.

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