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Geek Squad

3.3
(37 reviews)

Business Details

(269) 979-8336

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
12765 Harper Village Dr, Battle Creek, MI
49014, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.3
37 reviews
5 stars
18
4 stars
2
3 stars
3
2 stars
1
1 star
13
  • DK
    Daryl K
    Jun 12, 2026
    1.0
    They took my PS5 in for repair that was covered by my protection plan. After I gave them my console, I never heard anything from them again. I called up there and my ps5 was ready to be picked up. Nobody let us know or called or texted or emailed or anything. Just kept my ps5 sitting there indefinitely. Not to mention all of their services are overpriced and their customer service sucks. I would go elsewhere for your IT needs. Also, when I picked up my ps5, the game was no longer in the disc drive.
  • DD
    DC
    May 2, 2026
    5.0
    Have delt with them for years. Have always been treated outstanding and have had fast quality work done. They have fully built at least 6 gaming pc's for me from the ground up and everyone has been rock solid with outstanding performance. Last build they did for me was completed in less than 24hrs and worked flawless. Thank you BC geeksquad!
  • KD
    Kelly Davis
    Nov 17, 2025
    1.0
    Absolutely cannot call the geek squad on the phone! Impossible!
  • SM
    Shirley Moore
    Aug 17, 2023
    5.0
    They are very helpful when you need technology fixed
  • SW
    Savannah Wirth
    Sep 8, 2020
    1.0
    Terrible work. I brought my MacBook in to GeekSquad because I was having an issue where every time I searched something on google chrome or safari it would redirect me to some other sketchy search engine that I didn't authorize. Also under my google chrome settings it said my browser was "managed by your organization" which I KNEW wasn't right. I showed them both of these issues when I brought it in and they told me I had malware/spyware on my computer and it would cost $150 to fix. I paid and after I got it home I opened chrome it still said "managed by your organization" and would occasionally redirect me to some other weird yahoo search engine again. So I took it back in the next day, and the GeekSquad employee tried to convince me that it is working correctly and now all up-to-date google chrome installs are "managed" on all computers and this is just a new feature google has implemented, which I knew wasn't true. I continued using it after I was assured they fixed the problem and I kept having sketchy and "Not Secure" search engines pop up. I came back once again and asked for a refund because they didn't fix what I paid them $150 to do and all he did was continue trying to tell me that this is what my chrome is supposed to do and that it is supposed to be "managed by your organization". I took it home and figured out how to get the malware off the computer myself, which was in fact a hijacker, and it is no longer "managed". Do yourself a favor and do a 30 minute google search, or take your device somewhere else and save your time and money.

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