Apple Briarwood

Reviews

• SS

  SORA

  1 day ago
  1.0
  The staff at this Apple Store were surprisingly rude. I've had two frustrating experiences here. The first was when I came in to buy an iPhone 17. The employee asked if I wanted to purchase AppleCare+. When I said no, he smirked. I honestly don't know what was so funny. The second happened when I came back for my trade-in. I was supposed to receive an Apple gift card, but the woman helping me simply tossed it onto the counter instead of handing it to me. Neither of these incidents was a huge deal on its own, but together they made me feel unwelcome and disrespected. I expect much better customer service from an Apple Store.
• VA

  Viswanath Akella

  3 days ago
  1.0
  Staff would rather socialize than help customers who are waiting patiently. We asked for help from the person socializing (Diana) and got a snarky answer. This location is pretty bad for service go to another location for apple stuff.
• KS

  Kieran Scott

  Jun 23, 2026
  5.0
  Melodie was head and shoulders above the rest. Absolutely exemplary customer service, she went out of her way to help me solve my problem and was extremely personable and knowledgeable!!
• BG

  Bradley Gough

  Jun 5, 2026
  1.0
  Ever wonder why there is not a Google store full of people that need help with their faulty electronics🤔. Customer service here is nearly useless
• PG

  Philip Green

  May 16, 2026
  1.0
  I went to the Briarwood store prepared to spend $800 on the new Ultra 3 watch. When I arrived,I found the store was not busy at all, though there were some customers being attended to. I went to the watch table where 4 customer service members were located. One was busy with a family and the other three were chatting amongst themselves. After a couple of minutes, one of the three excused himself and headed to the back of the store. The remaining two completely ignored me even though there was no one else to distract them. They moved to the far side of the table and leaned against the opposite shelf and continued to chat. During this time I found the watch I wanted to buy lying on the table and picked it up and handled it at least three times while this was going on. After several more minutes of waiting with absolutely no indication I was going to be helped, I left. I $800 because of their inattention to their customers. I should say their inattention to me because a woman walked by them on their side of the table and they asked her if they could help her. She declined, but they still did not offer me their services. There is a wonderful line in the Uncle Buck movie where John Candy’s brother-in-law is being ignored and he quips “men get married and become shadows”. My feeling today was that men get old (83) and become shadows.

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