Apple Maine Mall

Reviews

• YY

  Yaiza

  3 days ago
  2.0
  We were addressed immediately but after being told to wait they left us 20 minutes with no further service. After seeing no one was paying attention to us we had to get up and leave. Terrible service.
• PA

  Pat Ali

  Jun 25, 2026
  5.0
  I'm very appreciative of the Apple store tech support at the Maine Mall! Mike went above and beyond to help me fix the problem I was having with all my Apple devices. He was very efficient and knowledgeable, and was able to solve my problem! Thank you Mike! (I had called the store to set up an appointment, which was a plus!)
• SS

  Stefan

  Jun 17, 2026
  1.0
  I had one of the worst customer service experiences of my life at the Apple Store in Portland, Maine. I initially visited the store around 11:00 AM because I was having significant battery issues with my iPhone. An employee helped me and told me I had an appointment scheduled for 2:45 PM to have the phone evaluated. I never received any confirmation, reminder, or message regarding the appointment, but I returned at the scheduled time. When I checked in, I was told there was a possibility my phone could not be serviced because Apple's systems were down. After waiting about 20 minutes, an employee named Pete took us to a table and ran a battery test. He stated that the battery was fine. When I tried to explain the actual problems I was experiencing, he became dismissive and increasingly aggressive, repeatedly interrupting me instead of listening to my concerns. Pete then noticed a slight color difference on my phone and compared it to a display model. After doing so, he told me that my iPhone was "fake" and that he would not service it. I was shocked and asked if he was seriously telling me I had brought a fake iPhone to an Apple Store. He essentially confirmed that claim and repeatedly told me to stop talking to him. At no point was I rude, aggressive, or disrespectful—I was simply trying to understand what he was saying and get help with my device. I asked to speak with a manager. Two employees came over, but neither introduced themselves. Their attitude felt dismissive, and at times it seemed as though they were laughing at the situation rather than trying to resolve it. They told me there was nothing they could do and suggested I lower my phone's performance settings to improve battery life, which was not a solution to the actual issue I was experiencing. To make matters worse, none of the employees I interacted with appeared to be wearing visible name badges, and when I asked for names, I was told they could not provide them. The most frustrating part is that I contacted Apple Support through chat the very next day, and they identified that my iPhone did in fact have a significant issue. Whatever was done during my store visit may have temporarily masked the problem, but the issue returned shortly afterward. I understand that technical problems happen and that not every device can be repaired immediately. However, there is no excuse for treating customers with disrespect, making accusations without proper explanation, refusing to listen, and failing to provide basic professionalism. This experience fell far below the standard I would expect from a company like Apple.
• TT

  Tyler Thorpe

  Jun 10, 2026
  1.0
  I had an appointment for today checked into my appointment waited over 20 minutes after checking in to be told that I might not even get helped and I would have to wait till the end of day to see if I might get my phone fixed. This is how people leave Apple and go to android
• JB

  Jeremy Bowman

  Jun 7, 2026
  1.0
  Maybe the worst sales experience I've ever had in my life. I traded in my phone at their suggestion. The salesman said that all I needed to ensure to data transfer to my new phone was to reenter the passcode. This was not correct. After entering in the wrong password for iCloud a couple times (seriously, who knows their iCloud password?), I have now been locked out of my account for at least four days. Apple calls this account recovery mode, though no one will help or can even explain the process - I'm not sure how this can happen to someone who just bought a phone at your store. Makes no sense. I went back to the store for assistance - they were not helpful. I contacted the store and asked for a callback. Have not gotten one. I wish I could go back in time three days and buy an Android. No company should treat their customers like this.