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Geek Squad

2.5
(25 reviews)

Business Details

11725 Berry Rd, Waldorf, MD
20603, United States
(301) 632-5740

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
11725 Berry Rd, Waldorf, MD
20603, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

2.5
25 reviews
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1 star
14
  • MS
    Michael Spahr
    Mar 9, 2019
    1.0
    We went to best buy over a month ago to find out if we could have a dishwasher installed when the old one had the be hardwired into the house. We had to wait two weeks for someone to come out for five minutes to just say "yes, we can put a box on the wire. That's a standard installation." It baffles me that no one in the store could answer that question. So we scheduled an installation for two weeks later, which was when their next weekend appointment was available. They call the Friday before and tell (not ask) us that they were rescheduling the delivery and installation between 7am to 12pm the NEXT weekend. The reason they gave was that the appliance had not "arrived at the store" which was a bold faced lie as we bought an out of box appliance that we already knew was at the store. We could have just taken it home when we bought it. Here we are the next weekend. I check the appointment schedule this morning, and the window has changed from 7-12 to 12-6. No one let us know that there would be a change and no one called us the night before to confirm the appointment. So now it's 2:30 and I went back into the appointment scheduler only to find my appointment couldn't be found. I call customer service only to find out that my delivery and installation had been rescheduled AGAIN without anyone telling us. So we've now sat around all day waiting for someone to show up, and would have waited the rest of the afternoon if I hadn't called. It's been almost six weeks of wasted time, lies and poor communication so I'm taking my money elsewhere. Don't waste your time trying to buy appliances from these people.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 11725 Berry Rd offer?

Geek Squad provides tech repair, setup, and support services including computer, cell phone, appliance, and television repairs, as well as data recovery and computer support services.

How can I schedule a service appointment with Geek Squad?

You can schedule a service appointment with Geek Squad either in the store at 11725 Berry Rd or online via their website.

Brand Certified Facts from Geek Squad

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