Best Buy

Reviews

• BA

  Blake Anderson

  4 days ago
  1.0
  Terrible experience buying a television here. First I went to the timonium location and found a TV I liked, an open box QD7 and was repeatedly pressured into purchasing something else instead. After insisting, they told me they were unable to sell the TV to me because someone wasn't available to take it off the wall. This was after an associate insisted they don't sell TVs off the wall. Came back the next day and was told the TV was no longer for sale, despite it still being on display. The price for the exact same out of box model they just happened to have was now 530 dollars. I come to the Owings mills location find a TV I like and it takes three associates half an hour just to figure out how to sell the TV to me. They then added a remote, the TV didn't come with one. I assumed it was complimentary since they didn't ask if I wanted to purchase a remote and no, they just charged me and included a remote? Repeatedly during the process they insisted I shouldn't load the TV in my car and when they finally got it to the trunk they made me finish putting it into the back of my car myself for "liability" reasons. I've never had so much hassle just trying to purchase something and I definitely won't be back to best buy the next time I need a television.
• CT

  Carl Tenhoopen

  6 days ago
  5.0
  Very good customer Service. GOOD to know
• AB

  Alex Brown

  May 13, 2026
  2.0
  A salesman with red hair and a beanie was unknowledgeable about products trying to persuade me to get something I did not want and pushed the $10 membership so much I almost just left.
• VS

  Vondalee Briggs (StillGodsgirlForever)

  May 11, 2026
  4.0
  The young 24 year old gentleman who helped me in the mobile department assisted me with excellence, but the store had no bags at all for my four purchases, which was disheartening. As soon as I exited the building, it began to rain outside. . .Smh.
• MH

  Marsha Harrison

  Apr 16, 2026
  5.0
  Tristan was very patient and diligent. I was unsure of what tvs I wanted to purchase and he was very knowledgeable of the different options available, down to giving me a flashlight test on the tvs since the sun glaring on it was a concern of mine. He made the process seamless and enjoyable over all. Will be returning for his services in the future

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