Cricket Wireless Authorized Retailer

Reviews

• KB

  Kimberly B

  5 days ago
  5.0
  Everyone who works at this location is very professional and proficient! Great customer service! 💜💜💜💜💜💜💜
• MM

  Maria Molina

  Nov 20, 2025
  5.0
  Excelente servicio. José me comentó sobre la garantía de cricket y pude reemplazar mi teléfono. Gracias inmensamente! Recomiendo mucho visitar este es lugar !!
• DC

  Dan C.

  Dec 23, 2024
  5.0
  He’s the best
• MF

  Manuel obando Flores

  Sep 19, 2024
  5.0
  Gran servicio por parte de José Pasé mi número desde otra compañía y de tomó el tiempo de obtener toda la información necesaria para usar el mismo número y poder tener todas mis aplicaciones e información importante desde mi teléfono antiguo al nuevo Muchas gracias José
• TM

  Tim M

  Feb 20, 2023
  5.0
  On Friday, Feb 10 2023, I had a problem with my Cricket account. After many years as a Cricket customer, my phone just stopped working. It displayed “Emergency Calls Only.” That occurred two weeks after I paid my bill. I went to the Cricket store in Hyattsville and asked for a new phone. The two ladies on duty, Jenifer and Rebeca, immediately worked to replace the phone and check my service. They made numerous trial and error attempts to fix the issue; they tried different phones and SIM cards. When those efforts failed, they called Cricket Customer Service. Jenifer and Rebeca endured the long wait for a Cricket rep, taking turns helping other customers who entered the store. The rep finally told them my account was too old?! I couldn’t understand that because I made timely, monthly payments for years, and Cricket never informed me anything was wrong via text or otherwise. I had to learn the hard way and pay an upgrade fee. After paying that fee, Cricket Customer Service told Jenifer and Rebecca it would take 48 hours to restore my service! I thought about leaving Cricket, as I did NOT appreciate the SUDDEN disconnect and delay in service. I asked Jenifer and Rebeca about getting a new number. They told me service could be immediately restored if I did that. But that still posed an inconvenience, as I have to notify important contacts about my sudden number change. I appreciated Jenifer and Rebeca. They worked with me for nearly two hours and didn’t miss a beat helping other customers. Jenifer and Rebeca are the ONLY reason I chose to remain a Cricket customer.

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