Cricket Wireless Authorized Retailer

Reviews

• SE

  Stacey Ellis

  Jul 1, 2026
  1.0
  Sales person absolutely not helpful in the least. Acted like I was bothering him by coming in. Have never had issues until today 7/1/26 @ 10am @ the Cricket store on Dual Highway Hagerstown, MD.
• BS

  Bradley Sprecher

  Jun 2, 2026
  2.0
  Took my wife to replace her phone. Walking to the store no one was around guy finally came out of the back and told him the phone we wanted ask him a couple questions and paid for the phone then he proceeded to hand the phone to my wife still in the box and told her she had to set the phone up herself they don't do that there set it was an easy setup and she should be able to do it at home the whole transactionstook less than 20 minutes and he turned around and hurried back to the back room again. Very unprofessional cared more about what was in the back room than taking care of customers. Now my wife paid $142 for her phone and my wife cannot use her new phone or her old phone. Will never shop here again
• PK

  Pamela Koga

  Apr 26, 2026
  5.0
  David was super helpful and efficient in answering my questions and helping me to set up my new iPhone today. 10/10 experience in customer service and knowledgeable.
• DE

  Dana Ebersole

  Mar 6, 2026
  5.0
  We had the BEST experience today with Christian at the Cricket store in Hagerstown MD. He was patient in explaining the process to my 87 year old mom and made sure she didn't lose any of her precious photos. His experience showed in the way he was able to work with her ancient cell phone and get the new one working perfectly. Highly recommend Christian!
• DR

  Derrick Roberts

  Jun 3, 2023
  1.0
  Don't go to cricket the service I just received was terrible the guy was disrespectful

Frequently Asked Questions About Cricket Wireless Authorized Retailer