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Geek Squad

3.5
(50 reviews)

Business Details

6722 Ritchie Hwy, Glen Burnie, MD
21061, United States
(410) 787-3139

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support ServiceGeek Squad
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
6722 Ritchie Hwy, Glen Burnie, MD
21061, United States

Hours

Monday10:00 AM - 9:00 PM
Tuesday10:00 AM - 9:00 PM
Wednesday10:00 AM - 9:00 PM
Thursday10:00 AM - 9:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday10:00 AM - 8:00 PM

Products & Services

1 list · 5 items

Tech Solutions

5 items

Inspiration, Innovation & Tech Help

In addition to assisting you with your troubleshooting and repair needs, you can also depend on Geek Squad to: • Help you discover inspiring new technology • Keep you up-to-date on the latest tech innovations • Provide you with the help you need to get more out of your tech, electronics and appliances

New Technology Solutions to Make Life Better

Our tech experts keep their fingers on the pulse of <a href="http://www.bestbuy.com/site/misc/new-technology/pcmcat234500050002.c?id=pcmcat234500050002">new technology</a>, so you can stay up-to-date on what’s hot, as well as what’s just around the corner. Whether you’re interested in top tech designed to make life more convenient, innovations that speed up and automate mundane tasks, or the “wow” tech that makes your heart beat faster, we can help you figure out what to buy, and how to put it to its best use. Another way to inform your best shopping decision is to use our easy-to-use, easy-to-understand <a href="http://www.bestbuy.com/site/other-product-categories/buying-guides/pcmcat322800050004.c?id=pcmcat322800050004&type=category&id=pcmcat322800050004">buying guides</a> that walk you through important comparisons and considerations. You’ll find something helpful for whatever category you’re interested in, from 3D printers and blenders to 4K Ultra HD TVs and coffee makers.

New Tech & Top Products

To help you decide which cool gadgets, electronics or appliances best suit your lifestyle, check out our <a href="http://www.bestbuy.com/site/electronics/top-rated-products/pcmcat140900050011.c?id=pcmcat140900050011">top-rated products</a> to see what other customers are recommending. You’ll find comments from customers who purchased the item, used it, and then took the time to rate it. The Ratings & Reviews section for each item not only shows you what was said, but also groups positive and negative remarks together to provide a well-rounded report card of how the item performs. All of this is aimed at helping you make your best buying decision.

Creative Ways to Use Your New Technologies

Once you’ve determined which items suit you, you’ll want to be sure you’re doing everything you can to get the most out of them. A good way to do that is to browse our <a href="http://www.bestbuy.com/site/misc/inspire-learn/pcmcat748300491115.c?id=pcmcat748300491115">Inspire & Learn</a> section, intended to illuminate ways to put your new tech to its best use, often with outside-the-box suggestions. It’s empowering to take full control of the tech in your life, whether that means finding ways to streamline your home DIY projects, or new ways to simplify and enhance tasks you perform every day.

Tech Troubleshooting Tips

Finally, you can always count on Geek Squad to provide you with the <a href="http://www.bestbuy.com/site/geek-squad/tech-tips/pcmcat748301867970.c?id=pcmcat748301867970">tech tips</a>, expert articles, videos and guides you need to keep your tech working right. Plus, we can help you set up your electronics and teach you how to use them. We can also give you simple tricks to get more out of your devices or help you troubleshoot any problems, if needed. To that end, take a look at our informative guides packed with tips to help you troubleshoot a number of common technology issues. And of course, on those occasions when you’d prefer to let an expert take care of it, <a href="http://www.bestbuy.com/site/electronics/geek-squad/pcmcat138100050018.c?id=pcmcat138100050018">Geek Squad</a> is here for you. Our experts can diagnose and resolve just about any tech issue you may be experiencing, big or small, 24/7.

Reviews

3.5
50 reviews
5 stars
25
4 stars
6
3 stars
3
2 stars
2
1 star
14
  • NJ
    Noel Smith Brazilian Jiu Jitsu
    Jun 16, 2026
    1.0
    Worst service ever, never again. If I could give it zero stars I would.
  • TP
    terrance pitts
    Feb 2, 2026
    1.0
    The service was inconsistent with what i am used to from Best Buy. I purchased a camera last May. Purchased the extended warranty, I have a ton of events coming up and the camera stops working. Take it to the Glen Burnie location. The guy at the desk seemed uninterested in answering questions. Gave me short answers to specific questions. I was advised that the camera would be overnighted via Fed Ex. I leave the store only to be contacted and told that they need the lens that came with it in order to be shipped off. Now i have to go back to the store, the same person that helped the first time helps again. Says nothing no apologies for not explaining/stating he needed the lens, for me having to come back again. Then i get an email saying it wont be delivered until the 4th. Again I was told it would be shipped via overnight. Called to speak with someone to only go through a switchboard, then transferred to the store, to then be sent to voicemail. Customer service needs some work seems like the Geek squad at this location needs retraining.
  • MH
    Miriam Herrera
    Sep 23, 2025
    5.0
    I’m leaving this review a whole lot later than I meant to, but I wanted to make sure that I did because of the quality of service I received. Raheem and James, thank you so much for helping me not only fix my laptop, but also to pursue a refund at another Best Buy location. The first location I went to treated me terribly, wasting my time and money without providing a fix. I was treated with disrespect and left with subpar workmanship. But when I came to the Glen Burnie Geek Squad location, the issue diagnosed properly and dealt with quickly. On top of that these two technicians gave me the resources I needed to contact leadership at a location that had wasted my time (after I complained that I couldn’t reach them by calling or through online chat service). They really made my day, and all these months later, my laptop is still in tip top shape. They took their time to patiently explain what was wrong with my device and how they could help me, compared to other places that will take your money and leave you confused when they can’t help you. If I need to go to Geek Squad again in the future, I’ll definitely be going back to this location. I prefer establishments where the technicians treat customers like people, and don’t expect gratitude for doing the bare minimum. James and Raheem went above and beyond.
  • EN
    Erin Nicole
    May 21, 2024
    1.0
    Did not perform the services requested. Gives one price and changes it. Lost my data and files. DO NOT TRUST!

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