Apple Columbia

Reviews

• LD

  lindsay davis

  Sep 25, 2026
  1.0
  Just left from this location, having utterly horrible customer service experience from the manager of this location. One of her staff cancelled my repair appointment, and there was no attempt to right the situation, and gave me a very demeaning tone and gaslit me. I had to cancel and reschedule my original repair appointment because my mom had an emergency surgery for her cancer. Driving 45 minutes from Baltimore to be treated like this is insane.
• KA

  Kevin A

  Sep 18, 2026
  2.0
  Staff seems very uninterested in assisting. More likely to push new purchases when there are options for repair. Have to ask probing questions to get basic information. Waited 3 hours, only for someone to only recommend buying a new device within 30 seconds. No time spent properly inspecting the device, they merely scan to map the device to an account. The first staff I meant seemed friendly but they said I was waiting for a tech but it was clear that the person who consulted with me was a sales representative who did not bother to properly diagnose the issue. An hour and half traveling to the store practically wasted.
• HC

  H. Chang

  Sep 14, 2026
  3.0
  I had an appointment at the Apple Store, but I still had to wait for about one hour or so. I then let an associate know that I had been waiting a long time. Someone eventually stopped by about 10 minutes later. That associate was able to get me sorted very quickly. Clean, safe, and comfortable place to wait. Lots of seating. It would be better if appointments could be seen within 10 to 15 minutes of the appointment time.
• JM

  John Murphy

  Sep 13, 2026
  5.0
  I have a fairly new IPhone Air. I was at a marina preparing my boat for sailing when one of the metal wires supporting the mast caught my phone clip and my phone fell into 8 feet of muddy water in the Chesapeake bay. It too 40 minutes to find it with an oyster rake. Pulled it out of the water and rinsed the mud off. It worked perfectly. The quality and engineering in these phones is amazing. I love apple .
• JJ

  jguz49

  Sep 11, 2026
  1.0
  had a very disappointing customer service experience at the Apple Store in Columbia today. I had a Genius Bar appointment at 10:50 AM for an iPhone battery replacement and waited approximately 15–20 minutes before receiving assistance. My main concern was the poor communication during the service. No one informed me that my screen protector would be removed as part of the battery replacement. I only discovered this after receiving my phone back. When I expressed my concern, I was told that I should have read the terms and conditions instead of receiving a clear explanation or acknowledgment that this important information had not been communicated to me. The situation became even more uncomfortable when I stood up from the seating area because I was upset. I was told to sit back down because I had not yet paid for the service. I found the way this was communicated to me disrespectful and unnecessary. I attempted to speak with the store manager about my experience and was told that the employee I was speaking with was the store manager, who identified himself as Dan. I expect better communication and customer service from Apple. Customers should be clearly informed before anything is removed from their device, rather than being told afterward that they should have read the terms and conditions. I hope Apple Columbia takes customer communication and respectful treatment more seriously.