Apple Montgomery Mall

Reviews

• VH

  Valerie H

  4 days ago
  1.0
  Disappointing and disorganized pickup experience. I had a scheduled pickup at 6:45 and stood next to the order pickup sign for more than 10 minutes with no one acknowledging me. Several employees walked past without greeting or offering help, and I saw staff chatting with each other instead of assisting customers. I finally approached a manager and was helped promptly, but the lack of basic customer service made this a poor experience.
• EM

  Emily Mendelsohn

  Sep 26, 2026
  2.0
  Selection is fine but checking out is really difficult. The latest blue shirts don’t make it obvious who is an employee and it’s difficult to get someone’s attention or know if they have a queue so you end up darting around the store. When checking out today, one employee wanted me to scan to “personalize and see my eligibility for services” when all I was buying was wired headphones and in a rush. I clicked the “skip” button instead and he told me I needed to scan it or it’d ruin his numbers. Just then, another employee started talking to him and he walked away from me without saying anything… I ran up after him, asking if we could please finish the checkout process, and he said he’ll come back in a few minutes… so off I went to find another person
• RC

  Rafa Romero Cordero

  Sep 20, 2026
  1.0
  Pésima atención al cliente y falta de respeto total El día de hoy asistí a la tienda y realicé una compra de más de $6,000 en cuatro iPhone 18 Pro Max. Al tratarse de obsequios para distintas personas, pedí cuatro bolsas pequeñas individuales y una bolsa grande adicional para poder llevar todas las cajas de forma cómoda y discreta hasta mi vehículo. Lamentablemente, el trato por parte de una de las empleadas fue inaceptable. Se acercó con una actitud sumamente grosera y malcriada, negándose a facilitarme la bolsa adicional y llegando al extremo de arrancarme las bolsas vacías de las manos. Por si fuera poco, cuando intenté identificarla, se negaron a darme su nombre, protegiendo una conducta totalmente inaceptable. Es inconcebible que en una tienda de este nivel se pongan trabas o se genere un conflicto por una simple bolsa de papel, especialmente tras una compra tan significativa. Además de la falta de profesionalismo, la actitud de la empleada tuvo un tinte discriminatorio que me hizo sentir profundamente incómodo. Espero que la gerencia tome cartas en el asunto, revise las cámaras de seguridad y corrija el comportamiento de su personal.
• CR

  Cibele “Cadete” Lima Raimondo

  Sep 19, 2026
  1.0
  I purchase iPhones for me and friends who were visiting at Apple Christiana Mall, Apple Columbia and one person ordered at this store since we had restaurants reservations at Montgomery Mall. This was by far the worst experience. My brother had a flight to catch and we had to drive to DC so I had already called the customer service and was informed that as long as my order was marked as ready for pick-up it wouldn’t be an issue. Unfortunately at this location, it was. The staff outside with the exception of one, was extremely short and rude. I understand there were different lines as had already been to 2 other locations the FIRST day of release and it wasn’t this bad. So I was instructed to speak with the person in charge, Jameson, who couldn’t care less and was short in rude. The whole process so so different than my previous one and unfortunately negatively. I will make sure I will avoid this location in the future.
• DA

  deha akademi

  Sep 16, 2026
  1.0
  1/5 Stars – Shocking Lack of Empathy and Horrible Customer Experience. I was with my husband during his visit to the Apple Montgomery Mall store, and watching how he was treated was deeply upsetting. He has been facing severe hardware issues with his iPhone 16 Pro, yet staff ignored the problems and repeatedly tried to push paid iCloud subscriptions instead of offering real technical help. He explicitly asked Manager Josh to speak a bit slower because of a language barrier, but Josh completely ignored this simple request. We were kept waiting in the store for over 5.5 hours while staff ran failing procedures, leaving him stressed, hungry, and dehydrated. On top of that, staff member Jasmine falsely claimed his faulty charging cable was out of stock, only for another manager, Becca, to easily replace it from the back hours later. Unprofessional management, zero empathy, and a terrible experience for loyal Apple customers.