Apple Montgomery Mall

Reviews

• EC

  Erina Coutinho

  2 days ago
  1.0
  Terrible experience. Waited around for someone to help us. When we asked someone for help, the second time, they just redirected us to the same table. And after another 15 minutes waiting they tried redirecting us to the table behind us. Which when asked the estimated wait time we were told another 15 minutes. Overall, an hour and 15 minutes of waiting around seeing employees standing with no clear purpose and helping people who had just walked in instead of customers already waiting for an hour.
• TJ

  Tiffany Jackson

  Jun 26, 2026
  4.0
  I went into the Apple Store because my IPad Air was not charging. Upon entering, I had to find someone (Gordon) so that I could check-in. I was told that it would an hour wait and that I would receive a text message when it was my turn. I left the store and 90 minutes later I did not receive a text message so I returned to the store, I encountered Faith who told me that I should have been called sooner and that I would be next. A few minutes later she proceeded to troubleshoot my IPad but she could not get it to charge. She then handed me over to Jasper who was able to get my IPad to charge again! Although I was there a long time (3 hours), I am happy that my Ipad is now working. If I have to return, I will ask for Jasper. Not only was he friendly but he was very knowledgeable. He was able to explain my issue and give me several options for getting my IPad to charge. The only reason I did not give them 5 stars was for the 90 minute wait and not being alerted when it was my turn to be serviced.
• GA

  Gabriella Aq

  Jun 23, 2026
  1.0
  I’m pretty sure this entire team has cheated on whatever assessment they had to take to qualify for this job . Apple tech support was able to help me more than they could in this store . You’ll come in for an appointment and leave 5 hours later with 0 results they will blame you for your issue if they can’t figure it out theirselves . The manager helping me literally took a break while working on my issue and still did not resolve it ….lol . They were friendly though but unfortunately being friendly won’t solve your technical issues . I would advise you to drive to a further location if you actually want help.
• BH

  basel halim

  Jun 15, 2026
  1.0
  I am extremely disappointed with my experience at the Apple Store in Montgomery Mall. I had a scheduled appointment for 7:50 PM and was not assisted until approximately 8:30 PM. During that time, not a single employee acknowledged me, greeted me, or provided any update regarding the delay. Basic customer service and communication were completely absent. After finally being seen, the appointment was essentially a waste of time. The representative provided little to no assistance and ultimately told me to go home and contact Apple Support myself. If that was the solution, there was no reason for me to spend over 40 minutes waiting in the store for an appointment I had booked in advance. To make matters worse, my AirPods coverage issue was not resolved, no meaningful troubleshooting was performed, and no effort was made to take ownership of the problem or provide a clear path forward. The entire interaction felt rushed, dismissive, and unprofessional. I’ve always expected a higher level of customer service from Apple, but this experience fell far below those expectations. Long wait times can happen, but poor communication, lack of courtesy, and an inability to assist customers are unacceptable. Management should seriously review how appointments are being handled at this location. I left feeling like my time was wasted and that nobody there cared about helping customers.
• FS

  Fatima Shamilova

  Jun 11, 2026
  1.0
  I would give zero stars if I could. The customer service was terrible. I arrived for my appointment at 7:45 PM and was repeatedly told that someone would help me shortly. However, I don’t think anyone would have helped if I hadn’t gone to ask another employee myself. The consultant who eventually I approached Jordan (a very tall guy), said he can help. But as soon as I started explaining my issue, he simply walked away while I was still talking. I honestly felt like I was talking to myself. Even other customers seemed to notice how inappropriate it was. When he returned, I tried explaining the problem again, but another Apple consultant interrupted and started having a conversation with him while I was in the middle of describing my issue. At that point, I had enough. I went back to the waiting area, planning to find someone else. Later he noticed that I was in waiting area, so he came back and asked, “So what’s your issue?” After trying multiple times to explain the problem, I told him it felt like he was intentionally ignoring me. Before I could even finish describing the issue with my Mac, he immediately responded with something along the lines of, “Just get a new one,” or “Do you want to fix it for a lot of money?” He barely listened, never tried to understand the problem, and acted as if he couldn’t be bothered. The entire interaction felt rude, dismissive, and unprofessional. I rarely leave negative reviews, but this experience was unacceptable. I will not be returning to this store, and honestly, it has even made me reconsider purchasing Apple products in the future.