Black Acres Roastery at Open Works offers a cafe experience with locally-roasted coffees, artisan teas, locally-sourced baked goods & lite fare.
ABOUT THE ROASTERY
Black Acres Roastery is an artisan coffee roaster located in the Station North district of Baltimore. Every roast, we strive to bring out the best qualities in unique coffees from around the world. We ethically source beans and curate roasting profiles that provide each cup of coffee a story.
Our relationships from producers to customers make us who we are. We believe that making time to engage with one another in meaningful ways is crucial for building relationships and growing communities. We aim to provide an opportunity for all to have access to great tasting coffee.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.