VCA South Shore Weymouth Animal Hospital

Reviews

• LC

  Leilani Correia

  Aug 8, 2026
  1.0
  My review of the hospital in general is not reflected by my rating, but this specific review is for the liaison Kathy M. from the ER department who was extremely rude during one of the most difficult partings of our lives. We were seen by a doctor who was extremely kind in letting us know what options we had for our beloved cat, and when she mentioned surgery we wanted to understand the costs and what all of that would entail. This is where things took a turn; the doctor let us know that a woman would be coming in to explain the payment and breakdown of costs. Kathy walked in and instead of saying hello or even her name she decided to greet us by saying “so I know money is the problem”. This caught us extremely off guard because we felt this was the exact moment one would be greeted with kindness. When looking from the outside, us being 4 black young adults makes the situation that much worse. I also confronted her about her comment and instead of being understanding I was met with excuses, and a response of “that’s what the doctor told me”. No one goes to the emergency room because of something positive, so having the hospital staff be kind and attentive makes all the difference and is something to remember. Unfortunately we did not get that experience with this specific staff and I really hope that they change their approach.
• CL

  Claudia Lael Lucia

  Aug 5, 2026
  1.0
  Brought my cat there this past week. Told them right off the bat that he was difficult to sedate and required a higher dose. Shared who his regular vet was. Left him there at 11:50 am. Was told he would be sedated and examined shortly and bloodwork would be sent out. Three pm I call for an update. I’m told someone would call me back within an hour. No call. Then 5 pm I go there asking for an update. No one can tell me anything about what’s wrong with him or what they found. Said they were waiting on the results of his bloodwork. Someone should call me shortly. No call. 6:50 pm I call them. Kind of getting worried-still no word on what was wrong. WS told I’d get a call back with an update within an hour. No call. I call back at 8:40 pm. Insist someone go see the vet and give me an update. Find out that they weren’t able to sedate him all day until just barely so he was just being examined. Now why rather than repeated attempts with a too low dose wouldn’t someone have just called me and let me know this so I could reach out to his vet to find out what they use. Also means they lied about the bloodwork cause if they hadn’t sedated him yet; blood was not likely drawn. I’m told that again I would get a call soon with an update. 10 pm I go there. Finally see the vet and find out what was wrong. No apologies for total lack of communication and for not reaching out to his vet and instead putting him through unnecessary trauma all day. Then they try to overcharge me way over the quote I was given. I say I want a manager to call me and they tell me someone from their Experience Team would call me the next day. Two days later - no call. Lastly - I go to leave and ask for his summary and post care instructions- I’m told they are still writing them and they will be emailed to me. Yup - also still NOTHING. Never again.
• LC

  Lexi Capone

  Aug 2, 2026
  2.0
  This review has to be split into two due to having two drastically different experiences. The ortho surgical team at VCA Weymouth is incredible. They are so helpful and informative and really care about your pet. My girl had TPLO surgery about 2 months ago now and they’ve been amazing in her recovery. Their emergency team needs some work. I have the utmost appreciation for vet med and maybe today was an off day but after almost 5 hours I left with so much frustration. It was a 2 hour wait (understandable and expected it’s a Sunday and the ER) however, after we got to an exam room it was another 30 minutes before a doctor came in and once we were seen in an exam and spoke to the doctor it all went down hill. Two things I made very clear to the everyone I spoke to: 1 my dog has anxiety and is on medication and 2 she had TPLO surgery not even 2 months ago. With that being said I was frustrated when it was recommend to sedate her for an ultrasound to check if she had pancreatitis. With her TPLO surgery and the check in X-rays for those coming up that would be 3 times in 2 months that a senior dog is sedated and not a risk I’d like to take. I asked if they could run the cPL blood test that can also confirm pancreatitis since I already agreed to have them do a cbc and they said they don’t test that way- unsure why, it’s less stress on the dog so her normal vet will test her tomorrow. Then fluids were quoted on her bill for me to approve, I made it clear she was drinking fine and her gums looked normal so I don’t know why that was being recommended. All in we landed on just the blood work so they take her to the back and tell me to wait in the waiting room. One and a half hours goes by and my dog is still not back to me. Again a dog with gastro upset known for anxiety and we thought the best course would be to add stress by separating her from her owner for an excess length of time. Why the blood work couldn’t be drawn in the exam room which would’ve then freed up a crate in the back, emptied an exam room and cleared a spot in the waiting room is beyond me. When I got her back, I look down and I see that of all 4 legs to choose from they decided to draw blood from her actively recovering rear surgery leg directly next to the incision and right below her knee. I was furious. We are now home and she is limping on that leg. I have no idea how it was manipulated to draw blood but there was zero reason to choose her only injured leg. $500 for no answers, possible injury to her leg and being made to feel like my dog wasn’t that important to them. I have to give a major thank you to the tech I believe her name is Renee who has been so good to my dog on both visits and makes sure she gets answers to my questions.
• AA

  Alpha

  Jul 29, 2026
  1.0
  Went with my girlfriend as her 10 year old cat was not acting himself and breathing weird. After checking in at the front desk a tech came out within minutes who we explained the situation to. He said he was going to take the cat to check his vitals then get right back to us. We waited 3 hours as other animals got checked in and were seen and returned after their vitals, yet our cat was gone without any sort of update. Dr Thompson finally got us and informed us the cat had heart failure and they wanted to keep him overnight to do various tests in the morning with the cardiologist. The estimate provided to us was $5,000, JUST to keep him for the night and they explained how that number could increase when the cardiologist got in the next morning as they could do additional testing they seemed fit. Dr Thompson could not give us any estimate on the cat’s life expectancy and just said she thinks he could survive a year but not certain. It was a whole lot of uncertainty while expecting a $5,000 bill. I asked if we could just wait until the cardiologist got in the next day to have them assess and give an opinion before performing any expansive tests and they said that’s not an option. We had a concerned family member on the phone trying to understand the treatment and Dr Thompson sarcastically told them “if you don’t want to go through with the treatment we can send him home with hopes and prayers”. We ended up deciding to euthanize the cat and later Dr Thompson told she believed that was the best option… if that was the best option all along, why try and upsell us on a $5,000+ treatment package without being able to give us an estimate on the cat’s life expectancy prior to payment? The patient liaison who came in after was a glorified salesperson. I truly understand the vet is a business but it was sad seeing them try to upsell services using emotions as the driving factor. There was not an ounce of empathy and they were just trying to pull in money. I suppose that’s their job, but I couldn’t sleep at night if I had to do that. Overall it was a very sad experience. Waited hours to not be given any sort of insight other than suggesting we pay $5000+ to maybe get answers tomorrow. I don’t intend on taking my own animals here in the future.
• AO

  Anthony Olivieri

  Jul 28, 2026
  1.0
  Subject: Formal Complaint Regarding Substandard Care, Billing Practices, and Negligent Discharge - Misty ​To Hospital Management / Patient Care Administration, ​I am writing this formal complaint to address the deeply disturbing, unethical, and negligent treatment I experienced at your facility while seeking critical medical care for my cat, Misty. ​From the very beginning, your facility's financial practices were completely opaque. Rather than providing clear, transparent estimates, your staff threw out a constantly shifting array of high and low numbers, acting as if I was an open checkbook the moment you knew my cat needed emergency services. While I understand that operating a veterinary hospital requires covering costs, treating a desperate pet owner with such deceptive financial practices is predatory and unacceptable. ​Compounding this financial exploitation was a severe breakdown in communication. Your staff repeatedly promised updates and callbacks that never materialized, leaving me waiting anxiously by the phone in agony, forced to chase you down just to find out the status of my pet. ​However, the most alarming failure occurred at discharge. After Misty underwent major abdominal surgery to remove a non-linear foreign body obstruction (a hairband) from her intestines, we were handed our cat and sent on our way with zero written discharge instructions. When we specifically asked about her post-operative diet, we were told she could have a "full diet"—which included dry cat food. ​Any standard veterinary protocol dictates that an animal recovering from major intestinal surgery requires a gradual reintroduction to food, starting with micro-meals or easily digestible recovery diets to let the digestive tract heal. Sending a cat home straight to a full diet and dry kibble immediately following an intestinal enterotomy is reckless, medically unsound, and places the animal's life at extreme risk. It forced me to conduct my own emergency research to figure out how to safely care for my recovering pet because your team failed to provide even the most basic post-operative guidance. ​In my entire life, I have never encountered such an appalling lack of professional standards, patient advocacy, and basic human decency. This experience goes far beyond poor customer service; it represents a profound failure of medical duty and business ethics. ​