VCA South Shore Weymouth Animal Hospital

Reviews

• EE

  Emily

  1 day ago
  5.0
  They managed to get my sick dog in relatively quickly recently(there for 4 hours total). But beware it can be a very long wait if more critical cases come in and your pet is stable you will be bumped. It makes sense because that’s how triaging works but just be prepared for a wait. If your pets not on deaths door I recommend calling ahead to inform them of your arrival and pets status, asking about the general wait time to prepare yourself for (remember it can always change) then getting a coffee on the way or bringing a snack or reading materials in the case you have a long wait. Also if you have pet insurance make sure to tell them you do early and often and double check it’s being charged as those things can be lost in a chaos of treating high Volume of sick pets.
• JL

  Jennifer Leonard

  5 days ago
  1.0
  I wish I never had a reason to write this review. We brought our beloved Cavalier, Copper, to VCA South Shore when he was critically ill. He was hospitalized, we spent approximately $6,100 on his care, and ultimately we lost him. Our complaint is not simply that Copper died. We understand that veterinary medicine cannot guarantee an outcome. Our concern is the communication and information we were given while making critical decisions about his care. We relied on the medical team to tell us how sick Copper was, his prognosis, and what we should realistically expect. We came away from those conversations believing we had reason to expect a favorable outcome, something VCA itself has now acknowledged in writing. Copper deteriorated after coming home, and we ultimately had to say goodbye to him 36 hours after discharge. Had we understood the seriousness of his condition differently, there are decisions we may have made differently. We raised our concerns with hospital leadership. Telephone conversations that were important to understanding what we had been told were no longer available, despite our understanding that calls were recorded. After reviewing our complaint, VCA offered a $652.25 “courtesy refund.” We asked them to reconsider, and leadership determined that amount was appropriate. What has been particularly disappointing is that VCA South Shore is not a small independently owned veterinary practice. It is part of VCA Animal Hospitals, owned by Mars, Incorporated, one of the largest veterinary-care organizations in the world. After approximately $6,100 in charges for Copper’s hospitalization and the serious concerns we raised about his care and communication, this was their final resolution. What we wanted was accountability, transparency, and meaningful acknowledgment of what happened, not simply sympathy for losing Copper. Copper was a deeply loved member of our family. We trusted this hospital during one of the most vulnerable moments of his life. I hope other families who come here ask very direct questions about prognosis, possible outcomes, discharge risks, and what to expect once their pet goes home. We cannot change what happened to Copper. We can only share our experience so other families can make informed decisions about their pets’ care and where they choose to receive it from.
• NM

  Nirva Marc

  Sep 29, 2026
  1.0
  I brought my cat to VCA Emergency Hospital after my primary veterinarian recommended he be evaluated immediately due to concerns that his urinary symptoms could represent a potentially life-threatening emergency. The front desk staff was kind and efficient, and I completed the intake process within about 15 minutes of arriving. Unfortunately, after that, the experience went downhill. My cat and I waited in the emergency department for approximately four hours without seeing a veterinarian. During that time, no diagnostics were started, no urine sample or lab work was obtained, and no treatment plan was discussed. After waiting four hours, someone I initially thought was the veterinarian finally came to speak with me. It turned out to be a technician, who informed me that the doctor had not yet reviewed my cat’s chart and that the wait would likely be another three hours before he could be seen. Waiting an estimated seven hours for an emergency evaluation, especially for a possible urinary obstruction in a male cat, was unacceptable. At that point, I had no choice but to leave and seek care elsewhere. I understand emergency hospitals can become very busy, and I appreciate the kindness of the front desk staff. However, I would have appreciated more communication throughout the process regarding the delay and my cat’s status. Based on this experience, I would not return to this hospital or recommend it to others.
• GM

  Guy Man

  Sep 18, 2026
  1.0
  Wait time is horrible 4+ hours for stitches they will tell you soon just to make you wait another hour save your time money and mental stability take your pet anywhere else I walked in at 5:30pm and left at 11 when checking in the front desk lady who has the worst attitude ever was completely condescending it’s very discouraging to hear the people around you talk about how they have also been there for 5+ hours when I checked in they didn’t think it was important to tell me they only had 1 doctor for the absolutely full waiting room after waiting 5 hours for care I than I waited 15 minutes to check out at a empty desk because of poor communication and the only positive is that the nurses and the doctor was nice they need a new front desk lady the blond lady hates her job and it’s very obvious and alarming I don’t want her working around my animal.
• KH

  kristy hill

  Sep 17, 2026
  5.0
  The staff are kind and compassionate. We had a true emergency, I called when I was en route. The front desk immediately took action and hurried my sweet Crookshanks to the back. We were placed in a private waiting room. Shortly thereafter a veterinarian came to see us with the assessment outcome. Despite this not being what we wanted to hear the doctor was kind and explained options. Unfortunately it came with a price tag that was not reachable. We agreed anyway and took out Care Credit to try to save him. He stayed 36 hours and we had to euthanize anyway. They brought him to us and let us cry and say goodbye for quite a while. Once he was gone we left through a private exit to avoid the large waiting room. All emergency care is expensive but at least this VCA is first class all the way. See you at the rainbow bridge my sweet baby.