PS
Paul Sullivan
2 days ago
What a disaster... went to pokemon event for KIDS they started 2 hrs later than it was advertised online, they sold all of their stock on Friday, so no cards for sale. They said they couldn't find promos they were supposed to give out to the kids because an employee probably sold them on fb marketplace. They ended they event early because they said there was too many kids? What a waste of 3 hrs....
Looking for headphones for the kid:
- we: can we open these to try them on (the package is not even sealed)?
- consultant: yes, after you purchase them
Ok... thank you
Update: not being able to open the package is not frustrating. It is that it could be communicated in a much nicer way.
KS
Keisha Small
Aug 9, 2026
I went to Best Buy today to purchase a MacBook for my 14-year-old son for school. My son, my nephew, and I walked into the store and were greeted by an employee at the door, who asked if we were looking for anything specific. My son explained that we were there to purchase a MacBook, and the employee directed us toward the back of the store.
As we walked toward the back, I heard the employee speak into his headset and say something along the lines of, “Paging someone to the back. There are a party of three Black individuals heading to the back.”
I immediately turned around because I found the comment extremely rude and offensive. I told him that what he said was very inappropriate. Whether or not there was an innocent explanation, the way it was communicated made me and my family feel singled out and uncomfortable.
Honestly, after that experience, I did not want to spend my money at Best Buy. The only reason I continued with the purchase was because my son was excited about getting his laptop for school, and I did not want his experience to be affected by what happened.
This experience has definitely made me question whether I would return to this location in the future. Customers should be made to feel welcomed and respected when they walk into a store, and unfortunately, that was not how I felt today.
BL
Bruce Lachapelle
Aug 9, 2026
Went there today 8.9.26, I'll be honest not happy with their service at all, we were looking for a new Iphone to purchase, waited a while before someone came over and said will send someone shortly, only for that person to help someone else who just came in 15 minutes after us, instead of asking who was here first, and then we ask about if we could do a new phone set transfer data and sim card, they responded sure we can help with that, the person they assigned us maybe wasnt fully aware of our request, proceeded to ring us out, and we mentioned what about the set up for new phone, sorry sir we don't do that here, well they just help me do that at another bestbuy on Thursday, and they did it without issue, still have a long way to go Attleboro location!
Your customer service is not good, one of if not the worst purchase experiences lately, I don't recommend this Besybuy store.
I previously reviewed this Best Buy because of my extremely negative experience with employee Jesse A. I felt he was dishonest and misleading when discussing the Best Buy credit card, and I later had concerns about similar representations made to my father during his purchase.
I was shocked to recently learn that Jesse Ake was arrested by Rhode Island State Police and charged with numerous firearms-related offenses. Police reported recovering a ghost gun, dozens of lower receivers, large-capacity magazines, 3D printers, computers, and other equipment.
What is especially concerning to me is evidence that purchases connected to this equipment were made through Best Buy while he was employed by the company. I sincerely hope Best Buy investigates whether employee purchasing benefits, discounts, accounts, or company resources were involved.
After my original poor experience, I actually started going to the Attleboro Best Buy instead, only to encounter Jesse working there as well. Knowing what I know now makes my previous interactions with him much more disturbing.
Best Buy employees routinely handle customers’ names, addresses, credit applications, Social Security numbers, financing information, expensive purchases, and home-delivery information. Customers deserve to know that employees in those positions are being appropriately vetted and that complaints about employee conduct are taken seriously.
Jesse has been arrested and charged, not convicted, and his case is still proceeding through the courts. Nevertheless, I believe Best Buy needs to thoroughly investigate his employment history, customer complaints, and any purchases or employee benefits connected to this situation.