Apple Natick

Reviews

• RN

  Ruth Nascimento

  4 days ago
  1.0
  The girl expert was rude and yelled at My poor grandma and told her she could “not” help her because she didn’t buy the phone there.
• MF

  Maggie Fortune

  May 8, 2026
  2.0
  There is a Genius Bar person at the Natick Apple named Kyle who is incredibly rude and uncomfortable. I watched him treat the couple ahead of me poorly and thought perhaps they had been cruel to him or were in the wrong.. But then he did the same thing to me. I was so put off by how he interacted with me that I have engaged Apple HR. I'd avoid this location, but if you must go, if you get paired with Kyle, do yourself a favor and leave.
• II

  icy_255

  May 5, 2026
  1.0
  I came to this store to buy a phone case and screen protector. I paid $40 for the screen protector, but it was applied poorly—crooked and full of bubbles. I wish I had gone to a different store.
• TT

  Theo

  May 2, 2026
  4.0
  My phone has charging problems but other staff just suggest battery replacement or new phone. I asked what if I still have charging problems after new battery. Saying we don’t wanna talk what if questions…😅 Finally Evan came! He knows the process and phones so well and answered my question clearly. Highly recommend Evan! Thank you! Otherwise this service gonna be disappointing!
• KA

  Kateryna AG

  Apr 24, 2026
  1.0
  The worst service in my life. All the staff were rude and didn’t want to resolve my issue. The bearded man who was in charge that day was especially disrespectful to me