Best Buy

Reviews

• NM

  Nathan Marchessault

  May 10, 2026
  1.0
  Went in and bought a 200$ drone. Lots of people were working which is nice. But they all seem to be more into talking with each other. Some one did come up to me which was good. I asked about different drones the person didn't know much about them. But looked online. They asked if I wanted a credit card or a warranty. Didn't offer up any other help. Lol. Then walked away. Cashier was wearing airpods I said hi. She didn't respond. And then seemed annoyed i was checking out. Rather a self checkout then a rude cashier. I said bye and thanks and responded yup. Lol. Customer service fails. I get it they make minimum wage probably. But can offer up atleast being friendly. I've also bought a 2500$ TV from them. Probably not going back anymore.
• MS

  MaryLouise Stevens

  May 2, 2026
  2.0
  I was very disappointed the advertisement was wrong I went there for a specific router they did not have it .
• DB

  Dalibor Budic

  May 2, 2026
  1.0
  Best Buy canceled my delivery without any explanation, and the only reason it even got rescheduled was because I called them myself to figure out what was going on. Their system now shows that a new delivery date still needs to be scheduled, yet at the same time I’m getting messages saying the delivery is happening today. Completely unprofessional and disorganized. No one can explain how any of this happened or why their system is giving conflicting information. If this is how they handle deliveries, it’s no wonder customers lose trust. Total waste of time.
• SP

  Susan Prunier

  Apr 22, 2026
  5.0
  Jennifer G was very knowledgeable with helping me select a new PC.
• SS

  Stasia

  Apr 3, 2026
  1.0
  Two weeks ago, we visited the Best Buy store in Millbury to purchase an electric range. We selected a white Samsung Bespoke induction model and asked one of the sales associates to assist us with the purchase. He replied that he would be with us in a minute, yet he continued to wander aimlessly in circles while talking on his phone. After waiting 10 minutes, the young man finally approached us and asked, "How can I help you?" We greeted him again and explained that we wanted to purchase that specific white electric range. The young man removed the electronic price tag and the paper label from the display model. We then followed him to place the order and complete the purchase of the range. After paying for the item—including an extended warranty and delivery—we double-checked with the employee to ensure the order had been processed correctly. He assured us that everything was in order and that the range would be delivered to our home in a week. A week later, the delivery crew arrived with the range, but it turned out to be a completely different model. We immediately drove to the store to resolve the situation, as we had already disconnected our old range in preparation for the installation of the new one. At the store, we explained that we had received the wrong range and asked for their assistance in sorting out the mix-up. The manager explained that as soon as the item was returned to the store, they would inspect it and place an order for a replacement. We also provided photographs of the exact range we had purchased a week earlier. We then returned home and scheduled a redelivery—only to receive the very same incorrect range that had been delivered to us the first time. After a third trip to the store, a manager named Ken told us that he could no longer offer any assistance and had absolutely no idea how such an error could have occurred. Our order lists the model number of the range they attempted to deliver to us—not the model we actually intended to buy. Ultimately, after two weeks of waiting, they didn't even bother to investigate at what stage the error had occurred on their end; consequently, we were forced to cancel the order due to the incompetent and unprofessional conduct of the employees involved in the situation. They didn't even offer us an apology for their mistake or for our wasted time. Remarkably, the very stove we had originally selected remained in the store the entire time—albeit with new labels—serving as proof that not a single store employee had ever bothered to properly look into the problem and resolve it.

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