Cricket Wireless Authorized Retailer

Reviews

• GM

  Green Music

  Sep 14, 2026
  5.0
  I was in this location today with my wife and kids ,we wanted 2 lines for my daughters and I got helped by Yolanda , she was Amazing she gave us all the information we needed on the phone plans took care of us in about 5 min . Awesome customer service
• ST

  Shyam Triv

  Sep 8, 2026
  1.0
  Not a place to go with your issues with cricket. They don’t know what’s going on and try to sell you stuff. Don’t know anything about company’s promos or pricing
• RR

  Rahul Raj

  Sep 7, 2026
  1.0
  Rude employees, got angry when I refused their upsell.
• JD

  Juan Diaz

  Aug 29, 2026
  5.0
  Love them
• NN

  Noble

  Apr 26, 2026
  1.0
  Very unsatisfied with the staff and service rendered! In fact I would score them less than zero if that is possible. I was on $100/monthly for 4 lines with my previous network provider and decided to port to Cricket mainly for their 1000 international call mins add-on monthly and perhaps for the new phones. Yolanda was the person that handled the transaction and the boss(Mohammed) was present. She(Yolanda) pleaded that I should just make her day and and accept $105/monthly payment which I reluctantly agreed. I paid $357.44 after everything the first day and left. I was never told that they stopped the 1000mins add-on until I logged into the app after some days and found out from the mobile phone app! I also discovered that my bill was showing $130/month. I called the customer service number immediately and told them that I was new to Cricket having ported to Cricket recently and that I actually wanted to downgrade and get the same $100/monthly for 4 lines plan which ordinarily shouldn't be a problem. And that he should downgrade my plan to suit that budget.The guy on the phone said that it shouldn't be a problem but after he tried for some time he told me to go back to the store to complete it saying that it was set that I should come to the store. I made out time and went to the store, this time I met Mohammed. I reminded him what I was told the day I ported and that I needed my bill to return to normal, at worst the $105/month that Yolanda told me in his presence. After checking their system, he told me he would reduce the bill and give me a $250 credit that will be applied on my bill. But he said that I need to pay $110 +$5 for the next month's bill in advance which I did. So I was charged $115 on my card that day.(2nd payment). March came and passed, on April 22nd I got a reminder that my monthly bill of $130 will be due on 26th. I quickly called the office and luckily Mohammed picked the call. I reminded him who I was, what he told me and informed him that my bill is still saying $130/month. He said something about waiting for 2 months then I reminded him that I ported since February So he checked and told me that they have moved my due date to April 27th but I should please call them back on 26th so that it will be corrected. Today being April 26th, I called the office and Yolanda picked. She told me Mohammed was not in the office. I tried to introduce myself and reminded her of the amount she told me the day I ported. She cut the phone on me... What a service and bunch of staff!! Red flag!!!