Apple Holyoke

Reviews

• CH

  Cor Hur

  1 day ago
  5.0
  My attendant was very knowledgeable and helpful. She made the process of trading in my old Mac very seemless.
• SM

  Steve McFarland

  Sep 24, 2026
  5.0
  Chargers were open and worked well. Nice parking lot and near food/bathrooms.
• SR

  Santosh Roka

  Sep 14, 2026
  1.0
  I have purchased a phone from this Apple Store almost every year, but unfortunately, I have experienced poor customer service more than once. Last Sunday, between approximately 2:30 and 3:00 p.m., I visited the store because my phone had been exposed to water several times and was experiencing multiple problems. The display was slightly raised on one side, the sound was difficult to hear, and the screen would sometimes go blank. Since I pay for AppleCare coverage, I came to the store for professional assistance An employee named Michael began diagnosing my phone. During the process, he repeatedly asked questions such as, “Why are you here?” and “Why do you think the phone is damaged?” His tone and attitude were disrespectful, and he made us feel as though we were asking for something unreasonable. Michael said the diagnostic test did not show a problem and that the phone would need to be opened. When I asked why it needed to be opened, especially after explaining that it had been exposed to water, he did not clearly explain the reason. Instead, he continued speaking to us in an impatient and disrespectful manner. I then asked to speak with a manager. The manager explained that opening the phone was part of the process, but when I asked why Michael had not simply explained that, the manager said he had not heard our conversation and did not know what had happened. He showed very little concern and did not make any meaningful effort to resolve the situation. Because of how we were treated, I asked for my phone back and left the store without receiving help. This location needs significant improvement in customer service. Employees should communicate procedures clearly and treat customers with patience and respect. Managers should also take customer complaints seriously, investigate staff behavior, and accept responsibility for resolving difficult situations.
• WS

  Wanda Silva

  Sep 9, 2026
  1.0
  went into the Apple Store at the Holyoke Mall needing assistance and was approached by a young employee who asked if I needed help. After telling him I did, he informed me I would have to wait for someone to become free. I waited patiently, only for him to return later and tell me I had to keep waiting because everyone was busy.The major problem? There were about five employees walking around the store doing absolutely nothing. Two of them were standing right next to me, chatting away with each other while I was left waiting. It's incredibly frustrating to be told no one is available when multiple staff members are clearly idle and ignoring customers. Very poor communication and service.
• ES

  Emily S

  Aug 11, 2026
  2.0
  Upon arrival at the store with my two teens, we found the machines we were looking for and started comparing models and prices. We arrived know what to be looking for and which features we wanted to compare. After 5 minutes, not a soul had greeted us. There were at least 4 clerks chatting with each other and buzzing around plus another 3 clerks on the counter in the back, the remaining clerks were occupied with customers. We had some questions and waited at the machines for help while continuing to use and compare the devices. At 10 minutes we still hadn't been even greeted, so started the swivel neck game to see if anyone was interested to help us, it was rather shocking and we felt invisible. After a few minutes of directly focus and eye contact to whatever clerk bothered to look around, a young man approached us and asked if we had been helped, no welcome, not apology- just "what do you want". We proceeded with the questions and obtained the prices and availability for the configurations that we had discovered on our own. We asked for a minute to review the information and the clerk left us. After another 5 minutes we had to chase down another clerk, since the initial clerk had disappeared, simply to "order" our devices. The next clerk we found listened but didn't really know what he was doing and so flagged down yet another clerk to help us. He was friendly, though, neither understood the details for the educational discount program offered by Apple. We ultimately lost our patience and did not continue with the discount which we qualified for and finished the transaction. Overall, the final clerk was polite and helpful in completing the transaction. At no point did any of the clerks attempt to offer any useful technical advice regarding the MacBook Pros we purchased. It was a terrible service from Apple and I expected a lot better knowledge and service. I will opt to avoid this Apple Store in the future, these guys are not interested in the products or selling them. These clerks were glorified cashiers with a cavalier attitude--the owner should be feel lucky that this time around that we bought at this store, it won't happen again. Don't waste your time-- just order directly from Apple or go to another Apple Store.

Frequently Asked Questions About Apple Holyoke