Best Buy

Reviews

• RM

  Ramin Mirzeyev

  3 days ago
  5.0
  Fernay was very helpful with finding the right raybans for me, got in and left in 5 minutes, super helpful.
• LC

  Luma C

  May 8, 2026
  1.0
  My review is about phone calls, don't try to call because you are automatically transferred to a robot and never understand you. When finally transferred for a life agent from who knows where she want me to say name, phone number, email... why??? I want talk to the store god gracius!
• DJ

  Donna Johnson

  Apr 25, 2026
  5.0
  Incredible shopping experience! The staff was super knowledgeable and helped me find exactly what I needed, plus their selection of electronics is top-notch. I always leave feeling excited about my purchases!
• FD

  Florett Duo

  Apr 15, 2026
  1.0
  Purchased 2 Nest Indoor Cameras on 03/19/26 and at the isle the cameras were at $74.99 and at the register they rung up at $99.99 I let the cashier know and he didn't seem to care, then I asked if they could price match (long time Best Buy customer I know they do price match) and he told me only from Nest's website and they do not price match Amazon or anywhere else. I was in a hurry and just paid and left. Later that night I went onto Best Buys website to look at their price match policy and sure enough "Qualified Competitors (Competitors we price match): Abt, Amazon, Apple, B&H Photo Video, BJ’s Wholesale Club, BrandsMart USA, Costco, Crutchfield, Dick’s Sporting Goods, Home Depot, Lowe’s, Menards, Microcenter, Nebraska Furniture Mart, P.C. Richard, RC Willey, Sam’s Club, Target, and Walmart. Please note that the Best Buy Price Match Guarantee does not apply to products shipped from and sold by third-party Marketplace Sellers on these websites. Effective date: May 11, 2025" AMAZON was there! and I understand not matching 3rd party Amazon resellers but this was actually sold by Google on Amazon's site and the Shipper / Seller was Amazon.com. So the kid at the register clearly didn't want to do his job.
• AA

  Anthony

  Apr 7, 2026
  1.0
  I have had too many bad experiences at this Best Buy over the years, and my most recent visit was just more of the same. The store was clearly understaffed, with only two or three employees working, and when I asked a basic question, I got a vague runaround instead of a helpful answer or any real accountability. What made it even worse was that after wasting time going to the store for an item they did not even have, I later tried calling for help and was transferred to a call center in the United Kingdom instead of being connected directly to the store. They still could not help me, so the entire experience was a waste of time from start to finish. Best Buy has been getting worse and worse. The staff often seem uninformed about the products they are selling, and even simple questions are met with indifference or annoyance. Customer service feels like the bare minimum, as though helping people is treated like an inconvenience. The store also feels chronically understaffed, and the overall atmosphere reflects that. It is hard not to feel like this company is heading in the wrong direction. At this point, I would rather shop elsewhere than deal with the frustration. One star.

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